Agility in decision-making processes is the buzzword in the ever-changing and dynamic business environment. In my view, businesses want to act and improve their decision-making in real time. One of the important factors to bring agility to business decisions is to have effective, actionable insights on information available to business in days or weeks and not in months or years.

The single view of the customer continues to be the nirvana that banks strive towards. But, this outlook comes in different forms depending on who you are talking to. Whether that be wanting an integrated view of the customer’s product holdings with their bank, or a broader understanding of the customer’s channel interactions (omni-customer), or a combination of them all.

Retail businesses are desperate to realise greater value and insight from data. More data is available through significant system investments, such as in ERP, system upgrades and network integration, however digital value derived from these systems is often limited. The move to being a more agile, digitally enabled enterprise can create challenges of a different nature, where visibility is actually reduced and functions are disconnected with limited interpretation of events.

If a picture paints a thousand words, then a great visualisation paints a thousand numbers.

Differentiators always fade away with time and new ones have to be identified or built continuously. Innovations provide businesses the advantage to leap forward against the competition, but only for a limited time. With advancement and adoption of technologies by end customers in their day-to-day lives, their expectations are increasing and they look forward to greater value delivered through digital channels.

Most digital teams look to their Scrum Master or Project Manager when there is a problem or when a decision needs to be made. But to ensure that teams become self-managing and find their own momentum, digital leaders need techniques to help advance behaviour.

During the first stage of the consultation on the National Payment Tariff, NHS England and NHS Improvement have proposed moving towards a new two-year payment tariff to reassure and steady the sector in the wake of budgetary uncertainty.

It’s being touted as the ‘beating heart’ of the financial system. And, according to a report from the World Economic Forum, blockchain will fundamentally alter how financial institutions will do business.

Come September and the conference season descends upon us. Despite living in the digital age, there is no substitute for a quality face-to-face event, to get up-to-speed with the latest innovation.

One-stop login! That’s what the recently launched Gov.UK Verify citizen digital identity service is supposed to be. Aimed at improving the user experience, it was developed using Agile methods and was launched by GDS on the gov.uk website earlier this year.

 Everyone has a perspective on what ‘Digital’ is to them, but when it comes to describing it at a more general level, it’s not so easy.  At a local level we can categorise digital as mobile & web or an automated customer facing process; or even a marketing discipline.  Depending on your perspective, role, age, industry and interest it can mean entirely different things.  One thing that everyone agrees on is that the future demands that we each know what it is for our business and what role we need to play so that we don’t get left behind like our childhood friends Blockbusters & HMV.