Mastek Blog

RPA adoption: transforming the way enterprises work

11-Sep-2019 07:22:10 / by Chandrakant Deshmukh posted in Artificial Intelligence, RPA, Robotic Automation, Digital Workforce, Intelligent Automation


After 5 years of the first enterprise level implementation of RPA, the recent traction that is being noticed in the corporate world is an indicator of the IT landscape warming up to the concept, and gaining insight into the dynamics of tactical application of robotics.

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How are AI-driven bots transforming customer engagement?

11-Jul-2019 04:59:46 / by Chetan Savdekar posted in Artificial Intelligence, Business Process Automation, AI Algorithms, Robotic Automation, Cloud-based AI

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With the take-up of automation increasing rapidly across industries, AI-driven bots are at the centre of business process improvement, helping to enhance the user’s experience -- and customer engagement more generally -- with more intuitive, easy-to-use interfaces.

According to MIT Sloan Management Review, we are embarking on a journey where the rules-driven bots will be replaced by Artificial Intelligence or AI-driven bots that have the capability to self-learn and continuously improve their knowledge, just like humans. The technologies that are powering such AI bots are Natural Language Processing (NLP) and Machine Learning (ML). AI bots are well on the way to becoming intelligent personal assistants for consumers across many industries.

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