It is clear that intelligent automation can alleviate the pressure on public services in difficult times.

But what about the actual delivery of the project?

You joined the Public Sector to make a difference in people’s lives, to ensure that taxpayer’s money is well spent, and to help shape the country’s future.

That just got a lot harder.

To leverage the many opportunities offered by new digital technologies, enterprises are changing their approach and adopting an “automation-first” mindset. RPA is usually the first step on their automation journey, providing highly effective process automation, integration and increased productivity. However, it still relies on the “human touch” to interpret unstructured data, provide conversational understanding and decision-making. To move towards full automation, solutions need to be smarter.

After 5 years of the first enterprise level implementation of RPA, the recent traction that is being noticed in the corporate world is an indicator of the IT landscape warming up to the concept, and gaining insight into the dynamics of tactical application of robotics.