Public sector IT is being challenged by the existence of more traditional IT delivery approaches and legacy systems operating side-by-side with digital. Integrating the two approaches and embracing digital effectively, in line with the recommendations of GDS (Government Digital Service) is driving organisations to consider a bimodal approach.
The pressure to deliver digital transformation is gathering pace within government services. As a result, the ideal of using open-source products and frameworks to build user-centric services from scratch is going through intense scrutiny from agencies looking for frameworks that can accelerate their delivery.
One-stop login! That’s what the recently launched Gov.UK Verify citizen digital identity service is supposed to be. Aimed at improving the user experience, it was developed using Agile methods and was launched by GDS on the gov.uk website earlier this year.
The smouldering remains of recent digital transformation programmes such as the DWP Universal Credit, Home Office E-Borders and CAP-D, the regional payments agency all have common points of failure. They suffered from a lack of strategic business vision, weak leadership, limited skilled resources, the rise of a ‘no bad news’ culture and focus on technology rather than on citizen experience.
Not surprisingly, a lot is being done already. The additional £8.4 billion real-terms funding by 2020/21 announced in the recent Spending Review has resulted in an increase of £3.8 billion funding in real-terms in 2016/17. This includes a £1.8 billion Sustainability and Transformation Fund for the provider sector, targeted primarily at emergency care providers. The need to keep quality up and cost down has never been so evident, and the consequences in not bridging the gap more severe.
It’s regrettable, isn’t it? The second junior doctors strike today. Yet, it is a manifestation of balancing increased demand against an NHS that faces a £22bn savings in efficiency by 2020. Successive governments have made pledges within their manifestos to protect the NHS. They have even assured increasing funding, at a time when other government departments have experienced significant cuts. It is in the interest of both sides to reach a compromise -- for government, doing so will reassure citizens that ‘the NHS is safe in my hands,’ and for doctors, it will ensure they can continue providing safe and sustainable care at weekends.
We are on the G-Cloud 7 framework. So, what’s the big deal? A lot, considering that Mastek’s Government Solutions are delivering on the Public Sector vision of positioning the UK at the forefront of data analytics globally.
The Retail Sector is leading the way in educating and creating user expectations in digital; however the Government must keep up.
Last Tuesday, we were fortunate enough to be joined by guest speaker Phil Pavitt, former HMRC CIO and now Global CIO at Specsavers, who discussed the lessons the Public Sector can learn from retailers in embracing Digital.
Here we discover 8 pieces of advice that can be incorporated to the Public Sector:
The iCMG (Internet Component Management Group) awarded HSCIC (Health and Social Care Information Centre) the Enterprise & IT Architecture Excellence Award 2015 in the Healthcare category. The award was bestowed for the architecture, design and development of the Identity and Access Management (IAM) system.
The numerous security breaches involving personal data have only served to raise the level of distrust that citizens harbour towards businesses and the public sector at large. It is therefore essential for government organisations to avoid security lapses and mitigate these risks by putting in place checkpoints such as Identity and Access Management (IAM) solutions. IAM solutions are pivotal in addressing security concerns, ensuring that citizen data is secure and used solely for legitimate purposes by authorised individuals.