Following the success of our first internal Hackathon with Mastek, our key IT partner in June last year, we promised that we would run another one soon. Since it was a UK-based event, it was not available to our Mastek colleagues in Mumbai. Therefore, the concept of the first Together and Mastek Hackathon was born. This blog post captures my insights of the day without the use of too many techie terms along the way.
Will the dust ever settle on the data deceit of the century? Aka the violation of user data by Cambridge Analytica and lack of vigilance on the part of Facebook, which compromised the personal information of 50 million Facebook users. Only time will tell.
In recent years, we’ve had the pleasure of working with several local councils to support them in realising their digital ambitions. By translating ‘analogue’ council services into digital services, they’ve increased transparency and access to services while reducing costs. As satisfying as the involvement has been, we’re even more excited about what the future holds.
In my first blog in this series, I highlighted key business challenges that enterprises must address in order to maximise the value of test automation. (Read Blog 1 here). In this blog, I’ll share approaches to help respond to the business challenges around quality issues and the relevance of test automation in BDD (Behaviour Driven Development).
Let us look at the resolution to the challenges that we discussed in my earlier blog post.
Imagine, you purchased an all-expenses paid holiday of a lifetime to the Caribbean, as a surprise gift for your mother on her 60th birthday. Sadly, it never ever reached her even though your trusted holiday provider dispatched the gift way ahead of time.
The recent software glitch in Eurocontrol’s air traffic system caused widespread flight delays. God forbid! It could have been a worse disaster. More importantly, this sorry situation could have been avoided with accurate quality checks.
As businesses focus on providing superior user experiences faster, QA and Testing functions must ensure that these applications are adhere to the highest quality standards and are attuned to user expectations across platforms, devices and locations.
“It doesn’t matter how good you are today; if you’re not better next month, you are no longer agile,” says Mike Cohn, one of the founders of the Scrum Alliance. Agile methodologies are increasingly finding their place in software projects worldwide.
We recently helped a customer use machine learning concepts to build models for predicting how their customers will shift across channels. It is a significant milestone in our ability to help customers create their digital strategy and specifically, to build the business case for the channels that they should go after. Know more about this engagement here.
If only you could easily identify customers that are ripe for the picking to make the channel shift to digital. You could then enhance service levels, improve customer loyalty, save time and costs, and more. Within this context, I’d like to share a recent example of our collaboration with a financial services company to predict the likelihood of customers moving from the traditional, agent-based platform to a new direct, digital channel using machine learning.
As the cloud evolves, AI plays an important role in automating processes and speeding up digital transformation. It drives business value for enterprises by eliciting information from processes and refines the customer approach with customised solutions.
