Revolutionizing Business Automation: The Power of Combining Generative AI with RPA
02-Jul-2024 02:00:51 / by Kaushal Panchal posted in Artificial Intelligence, RPA, Intelligent Automation vs RPA, Gen AI
Unified Customer Data Drives Personalized Customer Experiences
25-Jun-2024 06:26:18 / by Srikanth Balusani posted in Artificial Intelligence, Customer Experience, Data, Gen AI
Customers today expect much more from the brands and companies they work with, and increasingly that expectation includes a desire for personalized service. Per research by McKinsey, 71% of customers want a personalized experience and 76% become frustrated by a lack of such interactions.
The Future of Contact Centers: Leveraging AI for Enhanced Customer Experiences
24-Jun-2024 03:51:24 / by Srikanth Balusani posted in Artificial Intelligence, Cloud-based AI, AI, Data, Gen AI
Speed and Impact — How Swish.ai Lets You Have Both
19-Jun-2024 01:33:05 / by Anuradha Mhatre posted in Digital Transformation, AI, IT service management (ITSM), ML
How Evolving Technologies Can Drive Better Contact Center ROI
17-Jun-2024 07:23:12 / by Srikanth Balusani posted in Artificial Intelligence, thoughtleadership, Gen AI
A McKinsey study found that while 77 percent of customer service leaders say their companies have developed digital platforms, only 20 percent of their digital contacts are done unassisted—even as contact center volume continues to grow. That’s a clear indication of the tremendous opportunity to leverage evolving technologies to drive higher return on investment (ROI) at the contact center, especially at a time of agent staff shortages.
Snowflake Data and Cloud Summit 2024: Highlights and Key Takeaways
14-Jun-2024 05:39:00 / by Raman Awal posted in Cloud-based AI, Data, snowflake
Master Your Craft: Unveiling the Power of Oracle Grow's Personalized Learning Recommendations
10-Jun-2024 06:47:01 / by Meet Bhavsar posted in workplace, hcm, Oracle Cloud Application, oracle HCM
Data Governance in Digital Health: Managing and Securing Health Data Effectively
03-Jun-2024 07:11:41 / by Assad Tabet posted in Healthcare, Digital Transformation, AI, data governance, healthcare data
Swish your AI Wand for ITSM Operational Excellence
31-May-2024 06:36:28 / by Anuradha Mhatre posted in Digital Transformation, AI, IT service management (ITSM), ML
Unveiling the Galaxy Suite: Your Data Modernization Tool Kit
31-May-2024 05:50:42 / by Raman Awal posted in Digital Transformation, Data, data migration, data modernisation