Mastek Blog

How Evolving Technologies Can Drive Better Contact Center ROI

17-Jun-2024 07:23:12 / by Srikanth Balusani posted in Artificial Intelligence, thoughtleadership, Gen AI

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A McKinsey study found that while 77 percent of customer service leaders say their companies have developed digital platforms, only 20 percent of their digital contacts are done unassisted—even as contact center volume continues to grow. That’s a clear indication of the tremendous opportunity to leverage evolving technologies to drive higher return on investment (ROI) at the contact center, especially at a time of agent staff shortages.    

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Snowflake Data and Cloud Summit 2024: Highlights and Key Takeaways

14-Jun-2024 05:39:00 / by Raman Awal posted in Cloud-based AI, Data, snowflake

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Master Your Craft: Unveiling the Power of Oracle Grow's Personalized Learning Recommendations

10-Jun-2024 06:47:01 / by Meet Bhavsar posted in workplace, hcm, Oracle Cloud Application, oracle HCM

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Data Governance in Digital Health: Managing and Securing Health Data Effectively

03-Jun-2024 07:11:41 / by Assad Tabet posted in Healthcare, Digital Transformation, AI, data governance, healthcare data

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Swish your AI Wand for ITSM Operational Excellence

31-May-2024 06:36:28 / by Anuradha Mhatre posted in Digital Transformation, AI, IT service management (ITSM), ML

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Unveiling the Galaxy Suite: Your Data Modernization Tool Kit

31-May-2024 05:50:42 / by Raman Awal posted in Digital Transformation, Data, data migration, data modernisation

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Demystifying the Data & AI Revolution: A Playbook for Business Leaders

28-May-2024 06:14:25 / by Raman Awal posted in Artificial Intelligence, AI, Data

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The Data & AI Arms Race: A Playbook for Tech Leaders

28-May-2024 06:12:44 / by Raman Awal posted in Artificial Intelligence, AI, Data

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Sneak Peek into Artificial Intelligence in Oracle HCM

24-May-2024 07:43:12 / by Suda Vra posted in Cloud Technology, Artificial Intelligence, AI, Oracle, oracle HCM

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Leveraging Technology for Global Export-Import

20-May-2024 05:06:53 / by Ramesh Mohanakumaran posted in Technology, Digital Transformation, Supply Chain, SCM, logistics

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