For nearly two decades, the industry has treated Managed Services as a horizontal commodity - a race to the bottom on IT cost. At Mastek, we believe the future of AI-powered Managed Services lies not in managing IT incidents, but in managing industry outcomes. We are re-architecting the traditional service model from ticket-centric operations to AI-powered industry value streams, deploying verticalized AI solutions that understand the specific regulatory, operational, and causal nuances of our clients' industries.