In Part 1, we looked at how the way change is implemented is evolving, the benefits of building a great support team and how an external view can provide a clear roadmap for an organisation.  Having established these, we can now look at how business analysis can be used to leverage a global supply chain for competitive advantage.

Stephen R. Covey famously said, “If there’s one thing that’s certain in business, it’s uncertainty.” The prescience of these words is clear in a time when key decisions come with such a wide range of risks, possible outcomes and potential technology solutions.

And it’s also true that the problems themselves change and evolve; in my 15 years of working with businesses to enable change, I’ve never solved the same problem twice. Businesses are continuously looking to innovate to gain a competitive advantage or adapt to market conditions.