In today's rapidly evolving world, human capital represents the most valuable asset in any industry, particularly in healthcare. The quality of work and treatment provided to patients is paramount for their safety and well-being.
In an industry where member experience expectations continue to be under-addressed by insurers, an organization that focuses on delivering a red-carpet experience to their members across all the major touchpoints of the member journey is a standout. In fact, according to a recent report from Forrester, while many insurers have the intent to improve member experience, more than half struggle to convert their intentions into actionable plans.
