In an industry where member experience expectations continue to be under-addressed by insurers, an organization that focuses on delivering a red-carpet experience to their members across all the major touchpoints of the member journey is a standout. In fact, according to a recent report from Forrester, while many insurers have the intent to improve member experience, more than half struggle to convert their intentions into actionable plans.
Jennifer Capestany
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Hear from semiconductor industry experts on which technology solutions can make the biggest impact on Sales and Front Office ops.
At the foundation of the high-tech manufacturing industry are semiconductors. At about 60 years of age, the semiconductor industry is now at a very interesting crossroads. Many organizations are looking to implement new technologies, but there are some unique challenges to consider. Recently I sat down with two industry experts on the MST team – Chief Operating Officer, Ken Costello, and Praveen Rapeti, Practice Lead for the High Tech and Manufacturing sectors – to talk about those challenges.