To leverage the many opportunities offered by new digital technologies, enterprises are changing their approach and adopting an “automation-first” mindset. RPA is usually the first step on their automation journey, providing highly effective process automation, integration and increased productivity. However, it still relies on the “human touch” to interpret unstructured data, provide conversational understanding and decision-making. To move towards full automation, solutions need to be smarter.

What are some of the AI related challenges and transformational possibilities we are faced with as a company delivering digital transformation for enterprises? This is the question I attempted to answer in my innovation keynote speech at AI Tech North, the first large scale AI conference in the North of England. It was truly exciting to share insights, my perspective and observations with AI enthusiasts, academics, graduates and leaders gathered in large numbers to discuss innovative technologies and data trends.