Mastek Blog

Evolution of the AWS Well-Architected Tool

08-Dec-2024 22:57:16 / by Bhavin Shah posted in Gen AI, aws

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Scaling AI with the Force of Data Analytics

16-Oct-2024 05:39:07 / by Raman Awal posted in data analysis, Data, Gen AI, ML

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Convergence of IT and OT: Revolutionizing Factory Automation, Predictive Maintenance, and Analytics in Manufacturing

08-Oct-2024 01:16:39 / by Chandrakant Deshmukh posted in Manufacturing, Gen AI, ML, IIOT

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Revolutionizing Predictive Maintenance with Intelligent Parts Management

03-Sep-2024 01:57:00 / by Abhilasha posted in Artificial Intelligence, Gen AI, intelligent parts assistant, inventory management

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Enhance Your Data Strategy with Gen AI & Snowflake

14-Aug-2024 03:30:48 / by Mastek posted in Data, Gen AI, snowflake, data modernization

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Leverage Gen AI for Enterprise Data Modernization

14-Aug-2024 03:20:14 / by Mastek posted in Data, Gen AI, data modernization

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Revolutionizing Business Automation: The Power of Combining Generative AI with RPA

02-Jul-2024 02:00:51 / by Kaushal Panchal posted in Artificial Intelligence, RPA, Intelligent Automation vs RPA, Gen AI

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Unified Customer Data Drives Personalized Customer Experiences

25-Jun-2024 06:26:18 / by Srikanth Balusani posted in Artificial Intelligence, Customer Experience, Data, Gen AI

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Customers today expect much more from the brands and companies they work with, and increasingly that expectation includes a desire for personalized service. Per research by McKinsey, 71% of customers want a personalized experience and 76% become frustrated by a lack of such interactions.  

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The Future of Contact Centers: Leveraging AI for Enhanced Customer Experiences

24-Jun-2024 03:51:24 / by Srikanth Balusani posted in Artificial Intelligence, Cloud-based AI, AI, Data, Gen AI

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How Evolving Technologies Can Drive Better Contact Center ROI

17-Jun-2024 07:23:12 / by Srikanth Balusani posted in Artificial Intelligence, thoughtleadership, Gen AI

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A McKinsey study found that while 77 percent of customer service leaders say their companies have developed digital platforms, only 20 percent of their digital contacts are done unassisted—even as contact center volume continues to grow. That’s a clear indication of the tremendous opportunity to leverage evolving technologies to drive higher return on investment (ROI) at the contact center, especially at a time of agent staff shortages.    

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