Evolution of the AWS Well-Architected Tool
08-Dec-2024 22:57:16 / by Bhavin Shah posted in Gen AI, aws
Scaling AI with the Force of Data Analytics
16-Oct-2024 05:39:07 / by Raman Awal posted in data analysis, Data, Gen AI, ML
Convergence of IT and OT: Revolutionizing Factory Automation, Predictive Maintenance, and Analytics in Manufacturing
08-Oct-2024 01:16:39 / by Chandrakant Deshmukh posted in Manufacturing, Gen AI, ML, IIOT
Revolutionizing Predictive Maintenance with Intelligent Parts Management
03-Sep-2024 01:57:00 / by Abhilasha posted in Artificial Intelligence, Gen AI, intelligent parts assistant, inventory management
Enhance Your Data Strategy with Gen AI & Snowflake
14-Aug-2024 03:30:48 / by Mastek posted in Data, Gen AI, snowflake, data modernization
Leverage Gen AI for Enterprise Data Modernization
14-Aug-2024 03:20:14 / by Mastek posted in Data, Gen AI, data modernization
Revolutionizing Business Automation: The Power of Combining Generative AI with RPA
02-Jul-2024 02:00:51 / by Kaushal Panchal posted in Artificial Intelligence, RPA, Intelligent Automation vs RPA, Gen AI
Unified Customer Data Drives Personalized Customer Experiences
25-Jun-2024 06:26:18 / by Srikanth Balusani posted in Artificial Intelligence, Customer Experience, Data, Gen AI
Customers today expect much more from the brands and companies they work with, and increasingly that expectation includes a desire for personalized service. Per research by McKinsey, 71% of customers want a personalized experience and 76% become frustrated by a lack of such interactions.
The Future of Contact Centers: Leveraging AI for Enhanced Customer Experiences
24-Jun-2024 03:51:24 / by Srikanth Balusani posted in Artificial Intelligence, Cloud-based AI, AI, Data, Gen AI
How Evolving Technologies Can Drive Better Contact Center ROI
17-Jun-2024 07:23:12 / by Srikanth Balusani posted in Artificial Intelligence, thoughtleadership, Gen AI
A McKinsey study found that while 77 percent of customer service leaders say their companies have developed digital platforms, only 20 percent of their digital contacts are done unassisted—even as contact center volume continues to grow. That’s a clear indication of the tremendous opportunity to leverage evolving technologies to drive higher return on investment (ROI) at the contact center, especially at a time of agent staff shortages.