Mastek Blog

How are AI-driven bots transforming customer engagement?

[fa icon="calendar'] 11-Jul-2019 04:59:46 / by Chetan Savdekar posted in artificial intelligence, business process automation, AI Algorithms, robotic automation, cloud-based AI

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With the take-up of automation increasing rapidly across industries, AI-driven bots are at the centre of business process improvement, helping to enhance the user’s experience -- and customer engagement more generally -- with more intuitive, easy-to-use interfaces.

According to MIT Sloan Management Review, we are embarking on a journey where the rules-driven bots will be replaced by Artificial Intelligence or AI-driven bots that have the capability to self-learn and continuously improve their knowledge, just like humans. The technologies that are powering such AI bots are Natural Language Processing (NLP) and Machine Learning (ML). AI bots are well on the way to becoming intelligent personal assistants for consumers across many industries.

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How to avoid getting your wires crossed with RPA

[fa icon="calendar'] 16-May-2019 12:25:05 / by Gordon Cullum posted in digital transformation, artificial intelligence, RPA

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During last month’s Leeds Digital Festival, I had the pleasure of hosting a round-table discussion on RPA entitled Robotic Process Automation: The Emperor’s New Clothes? The collective insights of my guests – senior representatives of businesses from across the north of England – made for a truly fascinating debate and I want to share the fruits of our discussion with you.

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5 Business Drivers to Consider for Cloud AI

[fa icon="calendar'] 08-Mar-2018 15:07:41 / by Chetan Savdekar posted in artificial intelligence

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As the cloud evolves, AI plays an important role in automating processes and speeding up digital transformation. It drives business value for enterprises by eliciting information from processes and refines the customer approach with customised solutions.

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