The world of Managed Services is constantly evolving, demanding greater efficiency, proactivity, and personalized solutions. In this dynamic landscape, Generative AI is emerging as a game-changer, poised to revolutionize how Managed Service Providers (MSPs)operate and deliver value to their clients. 

Introduction 

Oracle's ERP’s journey from on-premises to the SaaS (Software-as-a-Service) model has already transformed how businesses manage their enterprise operations. With this transition, development technologies have evolved significantly, particularly like report development, system customization, and workflow automation. However, the advent of Generative AI (Gen-AI) is driving yet another monumental shift, reshaping the development landscape within Oracle Fusion. 

Getting Organizations Gen-AI Ready with Salesforce in 4 Steps 

As we stand on the cusp of another technological revolution, AI and other emerging technologies are set to reshape life as we know it.

Customers today expect much more from the brands and companies they work with, and increasingly that expectation includes a desire for personalized service. Per research by McKinsey, 71% of customers want a personalized experience and 76% become frustrated by a lack of such interactions.