---
title: Explore our Blog for more on Agile App Dev & Digital Transformation | Artificial Intelligence (3)
description: Artificial Intelligence | Read our latest blog posts on digital transformation, business insights, Agile application development and more. Mastek offers end-to-end Agile services including digital platforms, software engineering and business intelligence. (3)
---

[![Mastek-logo](https://www.mastek.com/wp-content/uploads/assets/icons/Mastek-logo.svg)](https://blog.mastek.com/)

- Mastek AI ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
   AI For Technology ![](https://www.mastek.com/wp-content/themes/astra/assets/img/icons/arrow-up-right-b.svg)
  
   AI For Business
  
   AI For Data

  #### AI For Technology
  
   Accelerate software delivery, modernize legacy platforms, and secure operations with intelligent AI. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/themes/astra/assets/img/icons/arrow-up-right.svg)](https://www.mastek.com/ai/ai-for-technology/)

    - [AI for Legacy Modernization](https://www.mastek.com/ai/ai-led-legacy-modernization-services/)
    - [AI for Software Testing](https://www.mastek.com/ai/ai-for-software-testing/)
    - [AI for Managed Services](https://www.mastek.com/ai/gen-ai-managed-services/)
    - [Mastek AI Platform powered by OpenAna](https://www.mastek.com/ai/autonomous-software-engineer-platform/)

  #### AI For Business
  
   Embed AI into enterprise platforms to automate workflows and improve decisions. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/themes/astra//assets/img/icons/arrow-up-right.svg)](https://www.mastek.com/ai/ai-for-business/)

    - [AI for Oracle ![](https://www.mastek.com/wp-content/themes/astra//assets/img/icons/arrow-up-right-b.svg)](https://www.mastek.com/ai/oracle-ai-services/)
    - [AI for Salesforce](https://www.mastek.com/ai/ai-for-salesforce/)

  #### AI For Data
  
   Transform enterprise data into actionable intelligence with AI-driven insights. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/themes/astra//assets/img/icons/arrow-up-right.svg)](https://www.mastek.com/ai/ai-for-data/)

    - [AI led Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
    - [AI led Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-modernization-solution-accelerator/)
- [Services ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)](https://www.mastek.com/services/)
  
   Digital Engineering & Experience ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)
  
   Data And AI Services
  
   Oracle Cloud
  
   Salesforce
  
   Managed Services
  
   Cybersecurity

  #### Digital Engineering & Experience
  
   Accelerate software delivery, modernize legacy platforms, and secure operations with intelligent AI. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/digital-engineering-and-experience/)

    - [Cloud Migration](https://www.mastek.com/services/digital-engineering-and-experience/cloud-migration-and-modernization/)
    - [Cloud Engineering](https://www.mastek.com/services/digital-engineering-and-experience/cloud-engineering/)
    - [Low Code](https://www.mastek.com/services/digital-engineering-and-experience/low-code-no-code-development/)
    - [DevSecOps](https://www.mastek.com/services/digital-engineering-and-experience/devsecops/)
    - [Quality Engineering](https://www.mastek.com/services/digital-engineering-and-experience/quality-engineering/)
    - [MACH](https://www.mastek.com/services/digital-engineering-and-experience/mach/)
    - [Platform Engineering](https://www.mastek.com/services/digital-engineering-and-experience/platform-engineering/)
    - [Digital Experience](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience/)
    - [Digital Commerce](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience-commerce/)
    - [Enterprise Integration](https://www.mastek.com/services/digital-engineering-and-experience/enterprise-integration-services/)

  #### [Data and AI Services](https://www.mastek.com/services/data-automation-and-ai/)
  
  Data platforms, governance and AI acceleration services.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/data-automation-and-ai/)

    - [Cloud Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
    - [Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-management/)
    - [AI-Led Data Managed Services](https://www.mastek.com/services/data-automation-and-ai/ai-led-data-managed-services/)
    - [AI, ML & Data Insights](https://www.mastek.com/services/data-automation-and-ai/ai/)

  #### [Oracle Cloud](https://www.mastek.com/services/oracle/)
  
  Oracle implementation, modernization and managed services.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/oracle/)

    - [AI for Oracle](https://www.mastek.com/ai/oracle-ai-services/)
    - [Oracle Cloud Applications](https://www.mastek.com/services/oracle/oracle-cloud-applications/)
    - [Glide 4.0](https://www.mastek.com/services/business-transformation-services/)
    - [Oracle E-Business Suite](https://www.mastek.com/services/oracle/ebs-to-cloud-migration/)
    - [Oracle Consulting](https://www.mastek.com/services/oracle/consulting/)
    - [AdvantEdge IaaS](https://www.mastek.com/services/oracle/advantedge-migrate-to-cloud/)
    - [SAP to Cloud Migration](https://www.mastek.com/services/sap-to-oracle-migration/)
    - [PeopleSoft to Cloud Migration](https://www.mastek.com/services/oracle/peoplesoft-to-cloud-migration/)
    - [Oracle Analytics Cloud](https://www.mastek.com/services/oracle/analytics-cloud/)
    - [Oracle Cloud Infrastructure](https://www.mastek.com/services/oracle/oracle-cloud-infrastructure/)
    - [Oracle Autonomous Data Warehouse](https://www.mastek.com/services/oracle/autonomous-data-warehouse/)
    - [Value Based Analytics](https://www.mastek.com/services/oracle/value-based-analytics/)

  #### [Salesforce](https://www.mastek.com/services/salesforce/)
  
  Salesforce consulting, build and run services.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/salesforce/)

    - [Sales Cloud](https://www.mastek.com/services/salesforce/sales-cloud/)
    - [Service Cloud](https://www.mastek.com/services/salesforce/service-cloud/)
    - [Experience Cloud](https://www.mastek.com/services/salesforce/experience-cloud/)
    - [Marketing Cloud](https://www.mastek.com/services/salesforce/marketing-automation/)
    - [Commerce Cloud](https://www.mastek.com/services/salesforce/commerce-cloud/)
    - [Industry Cloud](https://www.mastek.com/services/salesforce/industry-cloud/)
    - [MuleSoft](https://www.mastek.com/services/salesforce/mulesoft-integration/)
    - [Data Cloud](https://www.mastek.com/services/salesforce/data-cloud/)
    - [Agentforce](https://www.mastek.com/services/salesforce/agentforce-partner/)

  #### [Managed Services](https://www.mastek.com/services/cloud-managed-services/)
  
  Run, optimise and evolve your Oracle, Salesforce, Digital and Data platforms with **Mastek's AI-Native Managed Services**.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/cloud-managed-services/)

    - [Oracle Managed Services](https://www.mastek.com/services/oracle/oracle-managed-services/)

  #### [Cybersecurity](https://www.mastek.com/services/cybersecurity/)
  
  AI-led cybersecurity with faster, smarter response.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/cybersecurity/)
- Products ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
    - [Platforms & Innovation ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/products/platforms-and-innovation/)
    - [SQL Next AI](https://sqlnextai.com/)
    - [Lightbeam AI](https://web.lightbeamdatacloud.com)
    - [icxPro](https://www.mastek.com/products/platforms-and-innovation/mastek-icxpro/)
    - [iLeaseFinPro Vehicle Leasing Software](https://www.mastek.com/products/platforms-and-innovation/ileasepro-vehicle-leasing-software/)

    - [Warehouse 360](https://www.mastek.com/products/platforms-and-innovation/warehouse360/)
    - [Enterprise Workforce Scheduler](https://www.mastek.com/products/platforms-and-innovation/enterprise-workforce-scheduler/)
    - [Connected Enterprise](https://www.mastek.com/products/platforms-and-innovation/connected-enterprise/)
    - [Innovation Lab-aaS](https://www.mastek.com/products/innovation-lab)
    - [Hospital in a Box](https://www.mastek.com/products/platforms-and-innovation/oracle-healthcare-erp-platform-for-hospitals/)
- Industries ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
    - [Public Sector & Government](https://www.mastek.com/industries/public-sector-government/)
    - [Healthcare](https://www.mastek.com/industries/healthcare/)
    - [Life Sciences](https://www.mastek.com/industries/life-sciences/)
    - [Retail & Consumer](https://www.mastek.com/industries/retail/)

    - [Manufacturing & Technology](https://www.mastek.com/industries/manufacturing/)
    - [Financial Services](https://www.mastek.com/industries/financial-services/)
    - [Other Industries](https://www.mastek.com/industries/others/)
- Insights ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
    - [Success Stories](https://www.mastek.com/resources-list/?cat=case-study)
    - [News](https://www.mastek.com/news-list/)
    - [Press Releases](https://www.mastek.com/press-releases/)
    - [Blog](https://blog.mastek.com/)

    - [Resources](https://www.mastek.com/resources-list/)
    - [Glossary](https://www.mastek.com/glossary/)
    - [Webinars & Events](https://www.mastek.com/events/)
    - [Podcast](https://www.mastek.com/podcast/)
- ![](https://www.mastek.com/wp-content/uploads/assets/icons/menu.svg)
  
  ##### Partners
  
    - [About Partnerships](https://www.mastek.com/partners-alliances/)
    - [Oracle Partner](https://www.mastek.com/services/oracle/)
    - [Salesforce Partner](https://www.mastek.com/partners-alliances/salesforce-partner/)
    - [AWS Partner](https://www.mastek.com/partners-alliances/aws-partner/)
    - [Microsoft Partner](https://www.mastek.com/partners-alliances/microsoft/)
    - [Snowflake Premier Partner](https://www.mastek.com/partners-alliances/snowflake-partner/)
    - [UiPath Partner](https://www.mastek.com/partners-alliances/uipath-partner/)
    - [ServiceNow Partner](https://www.mastek.com/partners-alliances/servicenow-partner/)
    - [HiveMQ Partner](https://www.mastek.com/partners-alliances/hivemq-partner/)

  ##### Insights
  
    - [Success Stories](https://www.mastek.com/resources-list/?cat=case-study)
    - [News](https://www.mastek.com/news-list/)
    - [Press Releases](https://www.mastek.com/press-releases/)
    - [Blog](https://blog.mastek.com/)
    - [Resources](https://www.mastek.com/resources-list/)
    - [Glossary](https://www.mastek.com/glossary/)
    - [Webinars & Events](https://www.mastek.com/events/)
    - [Podcast](https://www.mastek.com/podcast/)
- [CONTACT US](https://www.mastek.com/contact-us/)

## Mastek AI

- [Overview](https://www.mastek.com/ai/)

## AI For Technology

- [Overview](https://www.mastek.com/ai/ai-for-technology/)
- [AI for Legacy Modernization](https://www.mastek.com/ai/ai-led-legacy-modernization-services/)
- [AI for Software Testing](https://www.mastek.com/ai/ai-for-software-testing/)
- [AI for Managed Services](https://www.mastek.com/ai/gen-ai-managed-services/)
- [Mastek AI Platform powered by OpenAna](https://www.mastek.com/ai/autonomous-software-engineer-platform/)

## AI For Business

- [Overview](https://www.mastek.com/ai/ai-for-business/)
- [AI for Oracle](https://www.mastek.com/ai/oracle-ai-services/)
- [AI for Salesforce](https://www.mastek.com/ai/ai-for-salesforce/)

## AI For Data

- [Overview](https://www.mastek.com/ai/ai-for-data/)
- [AI led Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
- [AI led Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-modernization-solution-accelerator/)
- [AI-Led Data Managed Services](https://www.mastek.com/services/data-automation-and-ai/ai-led-data-managed-services/)

## Services

- [Overview](https://www.mastek.com/services/)

## Digital Engineering & Experience

- [Overview](https://www.mastek.com/services/digital-engineering-and-experience/)
- [Cloud Migration](https://www.mastek.com/services/digital-engineering-and-experience/cloud-migration-and-modernization/)
- [Cloud Engineering](https://www.mastek.com/services/digital-engineering-and-experience/cloud-engineering/)
- [Low Code](https://www.mastek.com/services/digital-engineering-and-experience/low-code-no-code-development/)
- [DevSecOps](https://www.mastek.com/services/digital-engineering-and-experience/devsecops/)
- [Quality Engineering](https://www.mastek.com/services/digital-engineering-and-experience/quality-engineering/)
- [MACH](https://www.mastek.com/services/digital-engineering-and-experience/mach/)
- [Platform Engineering](https://www.mastek.com/services/digital-engineering-and-experience/platform-engineering/)
- [Digital Experience](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience/)
- [Digital Commerce](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience-commerce/)
- [Enterprise Integration](https://www.mastek.com/services/digital-engineering-and-experience/enterprise-integration-services/)

## Data and AI Services

- [Overview](https://www.mastek.com/services/data-automation-and-ai/)
- [Cloud Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
- [Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-management/)
[AI, ML & Data Insights](https://www.mastek.com/services/data-automation-and-ai/ai/)

## Oracle Cloud

- [Overview](https://www.mastek.com/services/oracle/)
- [AI for Oracle](https://www.mastek.com/ai/oracle-ai-services/)
- [Oracle Cloud Applications](https://www.mastek.com/services/oracle/oracle-cloud-applications/)
- [Glide 4.0](https://www.mastek.com/services/business-transformation-services/)
- [Oracle E-Business Suite](https://www.mastek.com/services/oracle/ebs-to-cloud-migration/)
- [Oracle Consulting](https://www.mastek.com/services/oracle/consulting/)
- [AdvantEdge IaaS](https://www.mastek.com/services/oracle/advantedge-migrate-to-cloud/)
- [SAP to Cloud Migration](https://www.mastek.com/services/sap-to-oracle-migration/)
- [PeopleSoft to Cloud Migration](https://www.mastek.com/services/oracle/peoplesoft-to-cloud-migration/)
- [Oracle Analytics Cloud](https://www.mastek.com/services/oracle/analytics-cloud/)
- [Oracle Cloud Infrastructure](https://www.mastek.com/services/oracle/oracle-cloud-infrastructure/)
- [Oracle Autonomous Data Warehouse](https://www.mastek.com/services/oracle/autonomous-data-warehouse/)
- [Value Based Analytics](https://www.mastek.com/services/oracle/value-based-analytics/)

## Salesforce

- [Overview](https://www.mastek.com/services/salesforce/)
- [Sales Cloud](https://www.mastek.com/services/salesforce/sales-cloud/)
- [Service Cloud](https://www.mastek.com/services/salesforce/service-cloud/)
- [Experience Cloud](https://www.mastek.com/services/salesforce/experience-cloud/)
- [Marketing Cloud](https://www.mastek.com/services/salesforce/marketing-automation/)
- [Commerce Cloud](https://www.mastek.com/services/salesforce/commerce-cloud/)
- [Industry Cloud](https://www.mastek.com/services/salesforce/industry-cloud/)
- [MuleSoft](https://www.mastek.com/services/salesforce/mulesoft-integration/)
- [Data Cloud](https://www.mastek.com/services/salesforce/data-cloud/)
- [Agentforce](https://www.mastek.com/services/salesforce/agentforce-partner/)

## Managed Services

- [Overview](https://www.mastek.com/services/cloud-managed-services/)
- [Oracle Managed Services](https://www.mastek.com/services/oracle/oracle-managed-services/)

[Cybersecurity](https://www.mastek.com/services/cybersecurity/)

## Products

- [Platforms & Innovation](https://www.mastek.com/products/platforms-and-innovation/)
- [SQL Next AI](https://sqlnextai.com/)
- [Lightbeam AI](https://web.lightbeamdatacloud.com)
- [icxPro](https://www.mastek.com/products/platforms-and-innovation/mastek-icxpro/)
- [iLeaseFinPro Vehicle Leasing Software](https://www.mastek.com/products/platforms-and-innovation/ileasepro-vehicle-leasing-software/)
- [Warehouse 360](https://www.mastek.com/products/platforms-and-innovation/warehouse360/)
- [Enterprise Workforce Scheduler](https://www.mastek.com/products/platforms-and-innovation/enterprise-workforce-scheduler/)
- [Connected Enterprise](https://www.mastek.com/products/platforms-and-innovation/connected-enterprise/)
- [Innovation Lab-aaS](https://www.mastek.com/products/innovation-lab)
- [Hospital in a Box](https://www.mastek.com/products/platforms-and-innovation/oracle-healthcare-erp-platform-for-hospitals/)

## Industries

- [Overview](https://www.mastek.com/industries/)
- [Public Sector & Government](https://www.mastek.com/industries/public-sector-government/)
- [Healthcare](https://www.mastek.com/industries/healthcare/)
- [Life Sciences](https://www.mastek.com/industries/life-sciences/)
- [Retail & Consumer](https://www.mastek.com/industries/retail/)
- [Manufacturing & Technology](https://www.mastek.com/industries/manufacturing/)
- [Financial Services](https://www.mastek.com/industries/financial-services/)
- [Other Industries](https://www.mastek.com/industries/others/)

## Partners

- [About Partnerships](https://www.mastek.com/partners-alliances/)
- [Oracle Partner](https://www.mastek.com/services/oracle/)
- [Salesforce Partner](https://www.mastek.com/partners-alliances/salesforce-partner/)
- [AWS Partner](https://www.mastek.com/partners-alliances/aws-partner/)
- [Microsoft Partner](https://www.mastek.com/partners-alliances/microsoft/)
- [Snowflake Premier Partner](https://www.mastek.com/partners-alliances/snowflake-partner/)
- [UiPath Partner](https://www.mastek.com/partners-alliances/uipath-partner/)
- [ServiceNow Partner](https://www.mastek.com/partners-alliances/servicenow-partner/)
- [HiveMQ Partner](https://www.mastek.com/partners-alliances/hivemq-partner/)

## Insights

- [Success Stories](https://www.mastek.com/resources-list/?cat=case-study)
- [News](https://www.mastek.com/news-list/)
- [Press Releases](https://www.mastek.com/press-releases/)
- [Blog](https://blog.mastek.com/)
- [Resources](https://www.mastek.com/resources-list/)
- [Glossary](https://www.mastek.com/glossary/)
- [Webinars & Events](https://www.mastek.com/events/)
- [Podcast](https://www.mastek.com/podcast/)

## Company

- [About Mastek](https://www.mastek.com/about-us/)
- [Leadership](https://www.mastek.com/leadership/)
- [Investors](https://www.mastek.com/investors/)
- [Careers](https://www.mastek.com/careers/)
- [Our Story](https://www.mastek.com/our-story/)
- [ESG](https://www.mastek.com/esg/)
- [ReShine](https://www.mastek.com/reshine/)

[CONTACT US](https://www.mastek.com/contact-us/)

## Mastek Blog

[![Revolutionizing Business Automation](https://blog.mastek.com/hubfs/Revolutionizing-Business-Automation-Blog-Banner.jpg)](https://blog.mastek.com/revolutionizing-business-automation-power-of-combining-generative-ai-with-rpa)

## [Revolutionizing Business Automation: The Power of Combining Generative AI with RPA](https://blog.mastek.com/revolutionizing-business-automation-power-of-combining-generative-ai-with-rpa)

 2 Jul 2024, 02:00:51 / by [Kaushal Panchal](https://blog.mastek.com/author/kaushal-panchal) posted in [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [RPA](https://blog.mastek.com/topic/rpa), [Intelligent Automation vs RPA](https://blog.mastek.com/topic/intelligent-automation-vs-rpa), [Gen AI](https://blog.mastek.com/topic/gen-ai)

[0 Comments](https://blog.mastek.com/revolutionizing-business-automation-power-of-combining-generative-ai-with-rpa#comments-listing)

 

[Read More](https://blog.mastek.com/revolutionizing-business-automation-power-of-combining-generative-ai-with-rpa)

[![Unified Customer Data](https://blog.mastek.com/hubfs/Unified-Customer-Data-BlogBanner.jpg)](https://blog.mastek.com/unified-customer-data-drives-personalized-customer-experiences)

## [Unified Customer Data Drives Personalized Customer Experiences](https://blog.mastek.com/unified-customer-data-drives-personalized-customer-experiences)

 25 Jun 2024, 06:26:18 / by [Srikanth Balusani](https://blog.mastek.com/author/srikanth-balusani) posted in [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [Customer Experience](https://blog.mastek.com/topic/customer-experience), [Data](https://blog.mastek.com/topic/data), [Gen AI](https://blog.mastek.com/topic/gen-ai)

[0 Comments](https://blog.mastek.com/unified-customer-data-drives-personalized-customer-experiences#comments-listing)

Customers today expect much more from the brands and companies they work with, and increasingly that expectation includes a desire for personalized service. Per [research by McKinsey](https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying), 71% of customers want a personalized experience and 76% become frustrated by a lack of such interactions.  

[Read More](https://blog.mastek.com/unified-customer-data-drives-personalized-customer-experiences)

[![Leveraging AI](https://blog.mastek.com/hubfs/Leveraging-AI-Blog-Banner-1.jpg)](https://blog.mastek.com/ai-powered-contact-center-benefitsfeature-2024)

## [The Future of Contact Centers: Leveraging AI for Enhanced Customer Experiences](https://blog.mastek.com/ai-powered-contact-center-benefitsfeature-2024)

 24 Jun 2024, 03:51:24 / by [Srikanth Balusani](https://blog.mastek.com/author/srikanth-balusani) posted in [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [Cloud-based AI](https://blog.mastek.com/topic/cloud-based-ai), [AI](https://blog.mastek.com/topic/ai), [Data](https://blog.mastek.com/topic/data), [Gen AI](https://blog.mastek.com/topic/gen-ai)

[0 Comments](https://blog.mastek.com/ai-powered-contact-center-benefitsfeature-2024#comments-listing)

 

[Read More](https://blog.mastek.com/ai-powered-contact-center-benefitsfeature-2024)

[![Thought leadership blog banner](https://blog.mastek.com/hubfs/blog-banner-1.jpg)](https://blog.mastek.com/maximize-your-call-center-operations-roi)

## [How Evolving Technologies Can Drive Better Contact Center ROI](https://blog.mastek.com/maximize-your-call-center-operations-roi)

 17 Jun 2024, 07:23:12 / by [Srikanth Balusani](https://blog.mastek.com/author/srikanth-balusani) posted in [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [thoughtleadership](https://blog.mastek.com/topic/thoughtleadership), [Gen AI](https://blog.mastek.com/topic/gen-ai)

[0 Comments](https://blog.mastek.com/maximize-your-call-center-operations-roi#comments-listing)

A [McKinsey study](https://www.mckinsey.com/capabilities/operations/our-insights/the-state-of-customer-care-in-2022) found that while 77 percent of customer service leaders say their companies have developed digital platforms, only 20 percent of their digital contacts are done unassisted—even as contact center volume continues to grow. That’s a clear indication of the tremendous opportunity to leverage evolving technologies to drive higher return on investment (ROI) at the contact center, especially at a time of agent staff shortages.    

[Read More](https://blog.mastek.com/maximize-your-call-center-operations-roi)

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## [Demystifying the Data & AI Revolution: A Playbook for Business Leaders](https://blog.mastek.com/demystifying-the-data-and-ai-revolution-playbook-for-business-leaders/)

 28 May 2024, 06:14:25 / by [Raman Awal](https://blog.mastek.com/author/raman-awal) posted in [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [AI](https://blog.mastek.com/topic/ai), [Data](https://blog.mastek.com/topic/data)

[0 Comments](https://blog.mastek.com/demystifying-the-data-and-ai-revolution-playbook-for-business-leaders/#comments-listing)

 

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## [The Data & AI Arms Race: A Playbook for Tech Leaders](https://blog.mastek.com/the-data-and-arms-race-a-plabook-for-tech-leaders/)

 28 May 2024, 06:12:44 / by [Raman Awal](https://blog.mastek.com/author/raman-awal) posted in [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [AI](https://blog.mastek.com/topic/ai), [Data](https://blog.mastek.com/topic/data)

[0 Comments](https://blog.mastek.com/the-data-and-arms-race-a-plabook-for-tech-leaders/#comments-listing)

 

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## [Sneak Peek into Artificial Intelligence in Oracle HCM](https://blog.mastek.com/sneak-peek-into-artificial-intelligence-in-oracle-hcm)

 24 May 2024, 07:43:12 / by [Suda Vra](https://blog.mastek.com/author/suda-vra) posted in [Cloud Technology](https://blog.mastek.com/topic/cloud-technology), [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [AI](https://blog.mastek.com/topic/ai), [Oracle](https://blog.mastek.com/topic/oracle), [oracle HCM](https://blog.mastek.com/topic/oracle-hcm)

[0 Comments](https://blog.mastek.com/sneak-peek-into-artificial-intelligence-in-oracle-hcm#comments-listing)

 

Artificial Intelligence (AI) has moved from being a buzzword to a transformational technology. In the Oracle landscape, the integration of AI within the Human Capital Management (HCM) suite is changing how HR teams recruit, develop, and retain talent. Rather than viewing AI as a black box, it’s importantto understand that Oracle’s HCM portfolio incorporates both adaptive intelligence and generative AIcapabilities– each designed to assist HR professionals in different ways. 

[Read More](https://blog.mastek.com/sneak-peek-into-artificial-intelligence-in-oracle-hcm)

[![Predictive analytics](https://blog.mastek.com/hubfs/Predictive%20analytics%20blog.jpg)](https://blog.mastek.com/how-to-use-predictive-analytics-in-local-and-central-government-to-identify-risks-and-target-resources)

## [How to use predictive analytics in local and central government to identify risks and target resources](https://blog.mastek.com/how-to-use-predictive-analytics-in-local-and-central-government-to-identify-risks-and-target-resources)

 5 Aug 2021, 07:28:39 / by [Dean Richardson](https://blog.mastek.com/author/dean-richardson) posted in [Government](https://blog.mastek.com/topic/government), [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [IoT](https://blog.mastek.com/topic/iot), [governance](https://blog.mastek.com/topic/governance), [predective analytics](https://blog.mastek.com/topic/predective-analytics)

[1 Comment](https://blog.mastek.com/how-to-use-predictive-analytics-in-local-and-central-government-to-identify-risks-and-target-resources#comments-listing)

The phrase “predictive analytics” holds a lot of promises—about solving problems before they occur, better service outcomes, targeting scarce resources, supporting decisions and improving responses in time critical situations.

With so much opportunity available, how can government start to consider the risks and benefits associated with this technology?

[Read More](https://blog.mastek.com/how-to-use-predictive-analytics-in-local-and-central-government-to-identify-risks-and-target-resources)

[![AI for social good blog banner](https://blog.mastek.com/hubfs/blog%203.png)](https://blog.mastek.com/building-cutting-edge-solutions-for-social-problems)

## [Project Deep Blue: See how students use their AI expertise to solve social problems](https://blog.mastek.com/building-cutting-edge-solutions-for-social-problems)

 4 Feb 2020, 22:30:07 / by [Akhil Singhal](https://blog.mastek.com/author/akhil-singhal) posted in [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [Project Deep Blue](https://blog.mastek.com/topic/project-deep-blue), [AI](https://blog.mastek.com/topic/ai), [Engineering colleges in Mumbai](https://blog.mastek.com/topic/engineering-colleges-in-mumbai), [AI in the social sector](https://blog.mastek.com/topic/ai-in-the-social-sector)

[0 Comments](https://blog.mastek.com/building-cutting-edge-solutions-for-social-problems#comments-listing)

Project Deep Blue is a Mastek initiative that encourages engineering graduates to create innovative technology solutions for non-profits to address challenges faced by them in solving real-life social problems. Currently, in its fifth season, this unique programme acts as a bridge between the industry and academia and has amassed tremendous popularity in the engineering community for offering students the opportunity to design, develop and build solutions in a project-like environment. Over a period of three months, students are guided by their assigned mentors to successfully develop solutions to address various social problems in the field of education, healthcare, and citizen services – facilitated and identified by Mastek Foundation.

[Read More](https://blog.mastek.com/building-cutting-edge-solutions-for-social-problems)

[![Retail operations and machine learning blog image](https://blog.mastek.com/hubfs/blake-wisz-tE6th1h6Bfk-unsplash.jpg)](https://blog.mastek.com/ai-in-retail-serving-millions-with-0s-and-1s)

## [AI in Retail: Serving millions with 0s and 1s](https://blog.mastek.com/ai-in-retail-serving-millions-with-0s-and-1s)

 13 Dec 2019, 03:33:29 / by [Anjali Sohoni](https://blog.mastek.com/author/anjali-sohoni) posted in [Machine Learning](https://blog.mastek.com/topic/machine-learning), [Artificial Intelligence](https://blog.mastek.com/topic/artificial-intelligence), [AI technologies](https://blog.mastek.com/topic/ai-technologies), [retail operations](https://blog.mastek.com/topic/retail-operations), [data-driven intelligence](https://blog.mastek.com/topic/data-driven-intelligence)

[0 Comments](https://blog.mastek.com/ai-in-retail-serving-millions-with-0s-and-1s#comments-listing)

In FMCG, F = Fast. Retailers need to adapt to rapid changes in consumer attitudes and the marketplace. Every aspect of retail operations has the potential to make or break the customer experience. AI technologies are breaking down barriers and making it imperative for retailers to adopt a globally competitive retail business model. The power of machine learning has made it possible for businesses to continuously scrutinize customer behaviour data and generate alerts when the time is right for the next best action.

[Read More](https://blog.mastek.com/ai-in-retail-serving-millions-with-0s-and-1s)

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- [time management (1)](https://blog.mastek.com/topic/time-management)
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- [zero touch operations (1)](https://blog.mastek.com/topic/zero-touch-operations)

see all

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