A recent global study by the University of Melbourne and KPMG revealed some thought-provoking insights on artificial intelligence (AI). While 66% of people reported regular use of AI, and 83% believed in its benefits, only 46% felt they could trust AI systems.
Ethical AI: Harnessing the Might of AI with Integrity
01-Jul-2025 06:15:23 / by Mastek posted in AI, thoughtleadership, Ethical AI
How Evolving Technologies Can Drive Better Contact Center ROI
17-Jun-2024 07:23:12 / by Srikanth Balusani posted in Artificial Intelligence, thoughtleadership, Gen AI
A McKinsey study found that while 77 percent of customer service leaders say their companies have developed digital platforms, only 20 percent of their digital contacts are done unassisted—even as contact center volume continues to grow. That’s a clear indication of the tremendous opportunity to leverage evolving technologies to drive higher return on investment (ROI) at the contact center, especially at a time of agent staff shortages.
Let’s Decomplexify the Marketing Multiverse
16-May-2024 08:36:30 / by Prajakta Talvelkar posted in leadership, thoughtleadership, branding, marketing, decomplexify
The Trust of Expertise Behind Value and Velocity in Digital Transformation
22-Apr-2024 09:05:07 / by Vikas Surani posted in Digital Transformation, strategy, leadership, thoughtleadership
Will Leading Authentically as a Woman Affect My Leadership? No, it's My Superpower!
12-Mar-2024 03:24:41 / by Prajakta Talvelkar posted in diversity and inclusion, leadership, thoughtleadership