Delivering on the promises of Intelligent Automation can be overwhelming, especially if the hype is oversold and you’re not made aware of the potential blockers and challenges that could derail your ability to scale.
To leverage the many opportunities offered by new digital technologies, enterprises are changing their approach and adopting an “automation-first” mindset. RPA is usually the first step on their automation journey, providing highly effective process automation, integration and increased productivity. However, it still relies on the “human touch” to interpret unstructured data, provide conversational understanding and decision-making. To move towards full automation, solutions need to be smarter.