In Part 1, we looked at how the way change is implemented is evolving, the benefits of building a great support team and how an external view can provide a clear roadmap for an organisation.  Having established these, we can now look at how business analysis can be used to leverage a global supply chain for competitive advantage.

Stephen R. Covey famously said, “If there’s one thing that’s certain in business, it’s uncertainty.” The prescience of these words is clear in a time when key decisions come with such a wide range of risks, possible outcomes and potential technology solutions.

And it’s also true that the problems themselves change and evolve; in my 15 years of working with businesses to enable change, I’ve never solved the same problem twice. Businesses are continuously looking to innovate to gain a competitive advantage or adapt to market conditions.

Under political and public pressure, government services providers are under intense scrutiny to provide value and right first time delivery. To reduce public expenditure, public bodies including the NHS, Ministry of Justice and DWP were challenged to transform their technology to modernise services and deliver improved value for money. To achieve this, Government departments procured large scale IT vendors’ services that offered economies of scale and simplified delivery.

A global systems integrator accountable for delivering 7 national UK public sector IT modernisation programmes chose Mastek as their end to end testing delivery partner. They required a partner with a strong testing capability, adaptable capacity and attractive pricing model, together with a trusted history of consistent supply to deliver 7 key UK programmes.

According to Harvard Business Review, the exponential growth in mobile proliferation and better connectivity has resulted in customers depending heavily on their smartphones to access online services and information.

Organisations aim to continuously improve to maintain competitive advantages and drive profitability. The challenge they face is knowing how successful they are at improving.

The growing focus on Agile delivery has had a ripple effect on software testing priorities – transforming how the service is delivered across businesses. So, how can testers make the most of changing business and technology dynamics? I’ve detailed five trends that testing teams can capitalise on and meet customer expectations.