---
title: "Part 1: If future is uncertain, how can you make great decisions?"
description: "Part 1 of this two-part blog will explore how business analysis can help organisations to solve complex problems for competitive advantage including: how the way change is implemented is evolving; the benefits of building a great support team; and how an external view can provide a clear roadmap for an organisation."
image: https://blog.mastek.com/hubfs/blog%20image.jpg
---

[![Mastek-logo](https://www.mastek.com/wp-content/uploads/assets/icons/Mastek-logo.svg)](https://blog.mastek.com/)

- Mastek AI ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
   AI For Technology ![](https://www.mastek.com/wp-content/themes/astra/assets/img/icons/arrow-up-right-b.svg)
  
   AI For Business
  
   AI For Data

  #### AI For Technology
  
   Accelerate software delivery, modernize legacy platforms, and secure operations with intelligent AI. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/themes/astra/assets/img/icons/arrow-up-right.svg)](https://www.mastek.com/ai/ai-for-technology/)

    - [AI for Legacy Modernization](https://www.mastek.com/ai/ai-led-legacy-modernization-services/)
    - [AI for Software Testing](https://www.mastek.com/ai/ai-for-software-testing/)
    - [AI for Managed Services](https://www.mastek.com/ai/gen-ai-managed-services/)
    - [Mastek AI Platform powered by OpenAna](https://www.mastek.com/ai/autonomous-software-engineer-platform/)

  #### AI For Business
  
   Embed AI into enterprise platforms to automate workflows and improve decisions. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/themes/astra//assets/img/icons/arrow-up-right.svg)](https://www.mastek.com/ai/ai-for-business/)

    - [AI for Oracle ![](https://www.mastek.com/wp-content/themes/astra//assets/img/icons/arrow-up-right-b.svg)](https://www.mastek.com/ai/oracle-ai-services/)
    - [AI for Salesforce](https://www.mastek.com/ai/ai-for-salesforce/)

  #### AI For Data
  
   Transform enterprise data into actionable intelligence with AI-driven insights. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/themes/astra//assets/img/icons/arrow-up-right.svg)](https://www.mastek.com/ai/ai-for-data/)

    - [AI led Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
    - [AI led Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-modernization-solution-accelerator/)
- [Services ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)](https://www.mastek.com/services/)
  
   Digital Engineering & Experience ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)
  
   Data And AI Services
  
   Oracle Cloud
  
   Salesforce
  
   Managed Services
  
   Cybersecurity

  #### Digital Engineering & Experience
  
   Accelerate software delivery, modernize legacy platforms, and secure operations with intelligent AI. 
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/digital-engineering-and-experience/)

    - [Cloud Migration](https://www.mastek.com/services/digital-engineering-and-experience/cloud-migration-and-modernization/)
    - [Cloud Engineering](https://www.mastek.com/services/digital-engineering-and-experience/cloud-engineering/)
    - [Low Code](https://www.mastek.com/services/digital-engineering-and-experience/low-code-no-code-development/)
    - [DevSecOps](https://www.mastek.com/services/digital-engineering-and-experience/devsecops/)
    - [Quality Engineering](https://www.mastek.com/services/digital-engineering-and-experience/quality-engineering/)
    - [MACH](https://www.mastek.com/services/digital-engineering-and-experience/mach/)
    - [Platform Engineering](https://www.mastek.com/services/digital-engineering-and-experience/platform-engineering/)
    - [Digital Experience](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience/)
    - [Digital Commerce](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience-commerce/)
    - [Enterprise Integration](https://www.mastek.com/services/digital-engineering-and-experience/enterprise-integration-services/)

  #### [Data and AI Services](https://www.mastek.com/services/data-automation-and-ai/)
  
  Data platforms, governance and AI acceleration services.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/data-automation-and-ai/)

    - [Cloud Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
    - [Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-management/)
    - [AI-Led Data Managed Services](https://www.mastek.com/services/data-automation-and-ai/ai-led-data-managed-services/)
    - [AI, ML & Data Insights](https://www.mastek.com/services/data-automation-and-ai/ai/)

  #### [Oracle Cloud](https://www.mastek.com/services/oracle/)
  
  Oracle implementation, modernization and managed services.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/oracle/)

    - [AI for Oracle](https://www.mastek.com/ai/oracle-ai-services/)
    - [Oracle Cloud Applications](https://www.mastek.com/services/oracle/oracle-cloud-applications/)
    - [Glide 4.0](https://www.mastek.com/services/business-transformation-services/)
    - [Oracle E-Business Suite](https://www.mastek.com/services/oracle/ebs-to-cloud-migration/)
    - [Oracle Consulting](https://www.mastek.com/services/oracle/consulting/)
    - [AdvantEdge IaaS](https://www.mastek.com/services/oracle/advantedge-migrate-to-cloud/)
    - [SAP to Cloud Migration](https://www.mastek.com/services/sap-to-oracle-migration/)
    - [PeopleSoft to Cloud Migration](https://www.mastek.com/services/oracle/peoplesoft-to-cloud-migration/)
    - [Oracle Analytics Cloud](https://www.mastek.com/services/oracle/analytics-cloud/)
    - [Oracle Cloud Infrastructure](https://www.mastek.com/services/oracle/oracle-cloud-infrastructure/)
    - [Oracle Autonomous Data Warehouse](https://www.mastek.com/services/oracle/autonomous-data-warehouse/)
    - [Value Based Analytics](https://www.mastek.com/services/oracle/value-based-analytics/)

  #### [Salesforce](https://www.mastek.com/services/salesforce/)
  
  Salesforce consulting, build and run services.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/salesforce/)

    - [Sales Cloud](https://www.mastek.com/services/salesforce/sales-cloud/)
    - [Service Cloud](https://www.mastek.com/services/salesforce/service-cloud/)
    - [Experience Cloud](https://www.mastek.com/services/salesforce/experience-cloud/)
    - [Marketing Cloud](https://www.mastek.com/services/salesforce/marketing-automation/)
    - [Commerce Cloud](https://www.mastek.com/services/salesforce/commerce-cloud/)
    - [Industry Cloud](https://www.mastek.com/services/salesforce/industry-cloud/)
    - [MuleSoft](https://www.mastek.com/services/salesforce/mulesoft-integration/)
    - [Data Cloud](https://www.mastek.com/services/salesforce/data-cloud/)
    - [Agentforce](https://www.mastek.com/services/salesforce/agentforce-partner/)

  #### [Managed Services](https://www.mastek.com/services/cloud-managed-services/)
  
  Run, optimise and evolve your Oracle, Salesforce, Digital and Data platforms with **Mastek's AI-Native Managed Services**.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/cloud-managed-services/)

    - [Oracle Managed Services](https://www.mastek.com/services/oracle/oracle-managed-services/)

  #### [Cybersecurity](https://www.mastek.com/services/cybersecurity/)
  
  AI-led cybersecurity with faster, smarter response.
  
  [LEARN MORE ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/services/cybersecurity/)
- Products ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
    - [Platforms & Innovation ![](https://www.mastek.com/wp-content/uploads/assets/icons/arrow-up-right.svg)](https://www.mastek.com/products/platforms-and-innovation/)
    - [SQL Next AI](https://sqlnextai.com/)
    - [Lightbeam AI](https://web.lightbeamdatacloud.com)
    - [icxPro](https://www.mastek.com/products/platforms-and-innovation/mastek-icxpro/)
    - [iLeaseFinPro Vehicle Leasing Software](https://www.mastek.com/products/platforms-and-innovation/ileasepro-vehicle-leasing-software/)

    - [Warehouse 360](https://www.mastek.com/products/platforms-and-innovation/warehouse360/)
    - [Enterprise Workforce Scheduler](https://www.mastek.com/products/platforms-and-innovation/enterprise-workforce-scheduler/)
    - [Connected Enterprise](https://www.mastek.com/products/platforms-and-innovation/connected-enterprise/)
    - [Innovation Lab-aaS](https://www.mastek.com/products/innovation-lab)
    - [Hospital in a Box](https://www.mastek.com/products/platforms-and-innovation/oracle-healthcare-erp-platform-for-hospitals/)
- Industries ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
    - [Public Sector & Government](https://www.mastek.com/industries/public-sector-government/)
    - [Healthcare](https://www.mastek.com/industries/healthcare/)
    - [Life Sciences](https://www.mastek.com/industries/life-sciences/)
    - [Retail & Consumer](https://www.mastek.com/industries/retail/)

    - [Manufacturing & Technology](https://www.mastek.com/industries/manufacturing/)
    - [Financial Services](https://www.mastek.com/industries/financial-services/)
    - [Other Industries](https://www.mastek.com/industries/others/)
- Insights ![](https://www.mastek.com/wp-content/uploads/assets/icons/down.svg)
  
    - [Success Stories](https://www.mastek.com/resources-list/?cat=case-study)
    - [News](https://www.mastek.com/news-list/)
    - [Press Releases](https://www.mastek.com/press-releases/)
    - [Blog](https://blog.mastek.com/)

    - [Resources](https://www.mastek.com/resources-list/)
    - [Glossary](https://www.mastek.com/glossary/)
    - [Webinars & Events](https://www.mastek.com/events/)
    - [Podcast](https://www.mastek.com/podcast/)
- ![](https://www.mastek.com/wp-content/uploads/assets/icons/menu.svg)
  
  ##### Partners
  
    - [About Partnerships](https://www.mastek.com/partners-alliances/)
    - [Oracle Partner](https://www.mastek.com/services/oracle/)
    - [Salesforce Partner](https://www.mastek.com/partners-alliances/salesforce-partner/)
    - [AWS Partner](https://www.mastek.com/partners-alliances/aws-partner/)
    - [Microsoft Partner](https://www.mastek.com/partners-alliances/microsoft/)
    - [Snowflake Premier Partner](https://www.mastek.com/partners-alliances/snowflake-partner/)
    - [UiPath Partner](https://www.mastek.com/partners-alliances/uipath-partner/)
    - [ServiceNow Partner](https://www.mastek.com/partners-alliances/servicenow-partner/)
    - [HiveMQ Partner](https://www.mastek.com/partners-alliances/hivemq-partner/)

  ##### Insights
  
    - [Success Stories](https://www.mastek.com/resources-list/?cat=case-study)
    - [News](https://www.mastek.com/news-list/)
    - [Press Releases](https://www.mastek.com/press-releases/)
    - [Blog](https://blog.mastek.com/)
    - [Resources](https://www.mastek.com/resources-list/)
    - [Glossary](https://www.mastek.com/glossary/)
    - [Webinars & Events](https://www.mastek.com/events/)
    - [Podcast](https://www.mastek.com/podcast/)
- [CONTACT US](https://www.mastek.com/contact-us/)

## Mastek AI

- [Overview](https://www.mastek.com/ai/)

## AI For Technology

- [Overview](https://www.mastek.com/ai/ai-for-technology/)
- [AI for Legacy Modernization](https://www.mastek.com/ai/ai-led-legacy-modernization-services/)
- [AI for Software Testing](https://www.mastek.com/ai/ai-for-software-testing/)
- [AI for Managed Services](https://www.mastek.com/ai/gen-ai-managed-services/)
- [Mastek AI Platform powered by OpenAna](https://www.mastek.com/ai/autonomous-software-engineer-platform/)

## AI For Business

- [Overview](https://www.mastek.com/ai/ai-for-business/)
- [AI for Oracle](https://www.mastek.com/ai/oracle-ai-services/)
- [AI for Salesforce](https://www.mastek.com/ai/ai-for-salesforce/)

## AI For Data

- [Overview](https://www.mastek.com/ai/ai-for-data/)
- [AI led Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
- [AI led Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-modernization-solution-accelerator/)
- [AI-Led Data Managed Services](https://www.mastek.com/services/data-automation-and-ai/ai-led-data-managed-services/)

## Services

- [Overview](https://www.mastek.com/services/)

## Digital Engineering & Experience

- [Overview](https://www.mastek.com/services/digital-engineering-and-experience/)
- [Cloud Migration](https://www.mastek.com/services/digital-engineering-and-experience/cloud-migration-and-modernization/)
- [Cloud Engineering](https://www.mastek.com/services/digital-engineering-and-experience/cloud-engineering/)
- [Low Code](https://www.mastek.com/services/digital-engineering-and-experience/low-code-no-code-development/)
- [DevSecOps](https://www.mastek.com/services/digital-engineering-and-experience/devsecops/)
- [Quality Engineering](https://www.mastek.com/services/digital-engineering-and-experience/quality-engineering/)
- [MACH](https://www.mastek.com/services/digital-engineering-and-experience/mach/)
- [Platform Engineering](https://www.mastek.com/services/digital-engineering-and-experience/platform-engineering/)
- [Digital Experience](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience/)
- [Digital Commerce](https://www.mastek.com/services/digital-engineering-and-experience/digital-experience-commerce/)
- [Enterprise Integration](https://www.mastek.com/services/digital-engineering-and-experience/enterprise-integration-services/)

## Data and AI Services

- [Overview](https://www.mastek.com/services/data-automation-and-ai/)
- [Cloud Data Modernization](https://www.mastek.com/services/data-automation-and-ai/cloud-modernization/)
- [Data Engineering](https://www.mastek.com/services/data-automation-and-ai/data-management/)
[AI, ML & Data Insights](https://www.mastek.com/services/data-automation-and-ai/ai/)

## Oracle Cloud

- [Overview](https://www.mastek.com/services/oracle/)
- [AI for Oracle](https://www.mastek.com/ai/oracle-ai-services/)
- [Oracle Cloud Applications](https://www.mastek.com/services/oracle/oracle-cloud-applications/)
- [Glide 4.0](https://www.mastek.com/services/business-transformation-services/)
- [Oracle E-Business Suite](https://www.mastek.com/services/oracle/ebs-to-cloud-migration/)
- [Oracle Consulting](https://www.mastek.com/services/oracle/consulting/)
- [AdvantEdge IaaS](https://www.mastek.com/services/oracle/advantedge-migrate-to-cloud/)
- [SAP to Cloud Migration](https://www.mastek.com/services/sap-to-oracle-migration/)
- [PeopleSoft to Cloud Migration](https://www.mastek.com/services/oracle/peoplesoft-to-cloud-migration/)
- [Oracle Analytics Cloud](https://www.mastek.com/services/oracle/analytics-cloud/)
- [Oracle Cloud Infrastructure](https://www.mastek.com/services/oracle/oracle-cloud-infrastructure/)
- [Oracle Autonomous Data Warehouse](https://www.mastek.com/services/oracle/autonomous-data-warehouse/)
- [Value Based Analytics](https://www.mastek.com/services/oracle/value-based-analytics/)

## Salesforce

- [Overview](https://www.mastek.com/services/salesforce/)
- [Sales Cloud](https://www.mastek.com/services/salesforce/sales-cloud/)
- [Service Cloud](https://www.mastek.com/services/salesforce/service-cloud/)
- [Experience Cloud](https://www.mastek.com/services/salesforce/experience-cloud/)
- [Marketing Cloud](https://www.mastek.com/services/salesforce/marketing-automation/)
- [Commerce Cloud](https://www.mastek.com/services/salesforce/commerce-cloud/)
- [Industry Cloud](https://www.mastek.com/services/salesforce/industry-cloud/)
- [MuleSoft](https://www.mastek.com/services/salesforce/mulesoft-integration/)
- [Data Cloud](https://www.mastek.com/services/salesforce/data-cloud/)
- [Agentforce](https://www.mastek.com/services/salesforce/agentforce-partner/)

## Managed Services

- [Overview](https://www.mastek.com/services/cloud-managed-services/)
- [Oracle Managed Services](https://www.mastek.com/services/oracle/oracle-managed-services/)

[Cybersecurity](https://www.mastek.com/services/cybersecurity/)

## Products

- [Platforms & Innovation](https://www.mastek.com/products/platforms-and-innovation/)
- [SQL Next AI](https://sqlnextai.com/)
- [Lightbeam AI](https://web.lightbeamdatacloud.com)
- [icxPro](https://www.mastek.com/products/platforms-and-innovation/mastek-icxpro/)
- [iLeaseFinPro Vehicle Leasing Software](https://www.mastek.com/products/platforms-and-innovation/ileasepro-vehicle-leasing-software/)
- [Warehouse 360](https://www.mastek.com/products/platforms-and-innovation/warehouse360/)
- [Enterprise Workforce Scheduler](https://www.mastek.com/products/platforms-and-innovation/enterprise-workforce-scheduler/)
- [Connected Enterprise](https://www.mastek.com/products/platforms-and-innovation/connected-enterprise/)
- [Innovation Lab-aaS](https://www.mastek.com/products/innovation-lab)
- [Hospital in a Box](https://www.mastek.com/products/platforms-and-innovation/oracle-healthcare-erp-platform-for-hospitals/)

## Industries

- [Overview](https://www.mastek.com/industries/)
- [Public Sector & Government](https://www.mastek.com/industries/public-sector-government/)
- [Healthcare](https://www.mastek.com/industries/healthcare/)
- [Life Sciences](https://www.mastek.com/industries/life-sciences/)
- [Retail & Consumer](https://www.mastek.com/industries/retail/)
- [Manufacturing & Technology](https://www.mastek.com/industries/manufacturing/)
- [Financial Services](https://www.mastek.com/industries/financial-services/)
- [Other Industries](https://www.mastek.com/industries/others/)

## Partners

- [About Partnerships](https://www.mastek.com/partners-alliances/)
- [Oracle Partner](https://www.mastek.com/services/oracle/)
- [Salesforce Partner](https://www.mastek.com/partners-alliances/salesforce-partner/)
- [AWS Partner](https://www.mastek.com/partners-alliances/aws-partner/)
- [Microsoft Partner](https://www.mastek.com/partners-alliances/microsoft/)
- [Snowflake Premier Partner](https://www.mastek.com/partners-alliances/snowflake-partner/)
- [UiPath Partner](https://www.mastek.com/partners-alliances/uipath-partner/)
- [ServiceNow Partner](https://www.mastek.com/partners-alliances/servicenow-partner/)
- [HiveMQ Partner](https://www.mastek.com/partners-alliances/hivemq-partner/)

## Insights

- [Success Stories](https://www.mastek.com/resources-list/?cat=case-study)
- [News](https://www.mastek.com/news-list/)
- [Press Releases](https://www.mastek.com/press-releases/)
- [Blog](https://blog.mastek.com/)
- [Resources](https://www.mastek.com/resources-list/)
- [Glossary](https://www.mastek.com/glossary/)
- [Webinars & Events](https://www.mastek.com/events/)
- [Podcast](https://www.mastek.com/podcast/)

## Company

- [About Mastek](https://www.mastek.com/about-us/)
- [Leadership](https://www.mastek.com/leadership/)
- [Investors](https://www.mastek.com/investors/)
- [Careers](https://www.mastek.com/careers/)
- [Our Story](https://www.mastek.com/our-story/)
- [ESG](https://www.mastek.com/esg/)
- [ReShine](https://www.mastek.com/reshine/)

[CONTACT US](https://www.mastek.com/contact-us/)

## Mastek Blog

# [Part 1: If future is uncertain, how can you make great decisions?](https://blog.mastek.com/part-1-if-the-future-is-uncertain-how-can-you-make-great-decisions)

 6 Jul 2020, 05:00:00 / by [Andrew Palmer](https://blog.mastek.com/author/andrew-palmer)

![Andrew Palmer](https://blog.mastek.com/hs-fs/hubfs/image-4.png?width=35&name=image-4.png)

- [Tweet](https://twitter.com/share)

Stephen R. Covey famously said, “If there’s one thing that’s certain in business, it’s uncertainty.” The prescience of these words is clear in a time when key decisions come with such a wide range of risks, possible outcomes and potential technology solutions.

And it’s also true that the problems themselves change and evolve; in my 15 years of working with businesses to enable change, I’ve never solved the same problem twice. Businesses are continuously looking to innovate to gain a competitive advantage or adapt to market conditions.

![Business analysis and transformation blog banner, part 2](https://blog.mastek.com/hs-fs/hubfs/blog%20image.jpg?width=724&name=blog%20image.jpg)

This two-part series will explore how business analysis can help organisations to solve complex problems for competitive advantage.  Part 1 will look at:

- How the way change is implemented is evolving;
- The benefits of building a great support team; and
- How an external view can provide a clear roadmap for an organisation.

Part 2 will take these practices into my recent experience to walk through how business analysis can leverage a global supply chain for competitive advantage.

## Evolving ways to implement change

Businesses transform for a reason; PESTLE analysis gives us a constructive way to structure these. There are a multitude of reasons why an organisation might want to change, including HIPPOs (the **HI**ghest **P**aid **P**erson's **O**pinion) and it is vital that decisions are questioned and made with as much verified information as possible.  

## PESTLE Analysis - drivers for change and how change is made

| Political | Operating in a free market or under greater regulation, such as changes to employment laws or foreign policy. We are seeing a push towards nationalism and protectionism within territories that makes operating consistently across borders more challenging |
| --- | --- |
| Economic | Changes to Tax structures, contract payment terms and customer spending power The economic fallout from Covid-19 is predicted to exceed that of the 2008 financial crisis. Debt levels will be high whilst interest rates are expected to stay low, propped up by governments intervention and quantative easing |
| Social | Cultural and lifestyle changes, target customer and talent recruitment demographics The global push for improved equality, equity and opportunities for all is driving behaviour and mindset changes. |
| Technological | The new opportunities presented from R&D, innovation and the need to build more resilient and available solutions. Markets are seeing rapid acceleration with 24/7 operating and immediate delivery through Internet of Things, AI and the prevalence of automation |
| Legal | Health and safety, consumer protection and antitrust laws are having greater impact on operations with pressures from the media and staff. When prioritising solution features the cost of must have regulatory requirements alone can make delivery uneconomical. There is an expectation of public good in the commercial sector. |
| Environmental | The effects of Climate Change on markets and employees is the biggest challenge facing organisations in the medium term. Businesses are expected to operating sustainably and invest in solutions that have a positive impact on the natural world. |

However, the ways in which businesses implement change are evolving. Command and control and HIPPOs are becoming less prevalent in growing and successful organisations. Instead, leadership team consensus and engagement are mainstream in deciding how to satisfy shareholders. An effective change programme will engage HR, IT and Finance teams to work together with business operations to implement new ways of working beyond the responsibilities of the CEO.

## The benefit of building a great support team

Successful CEOs invest in advisors beyond their executive team of CFO and CIO, to include coaches, mentors and consultants. No matter our seniority we crave simplicity and the easiest puzzle to solve. With the weight of data and information available, leaders can struggle to have the thinking space to manage it all. Big data analytics and AI can help process the data, but still struggle to factor in all the variables considered in our PESTLE analysis earlier. It is the great people that the business needs to make the decisions that take the organisation towards achieving its objectives.  

This is where the tactical introduction of business consultants can be most effective. It is important to remember the difference between Business Consultants and Business Analysts (BAs). Both are agents for change, can find inefficiencies in the organisation and advise on technology as needed. However, whilst a BA specialises in the elicitation and communication of user and market requirements the Business Consultant is able to understand these requirements in context and formulate a plan to transform the business.

## The How an external view can provide a clear roadmap for an organisation

But how are Business Consultants able to provide advice on complex problems when internal teams cannot?

Increasingly, leadership teams are being faced with decision making where there are no correct answers but plenty of opinions. There are ‘unknown unknowns’ and ‘black swans’ impacting operations that go against all perceived knowledge.  

A consultant can provide 3 benefits here:

- An external, unbiased and non-political perspective of the organisations operations;
- Reference a wider experience of existing market and competitor solutions; and
- Provide a clear roadmap of decision making based on analysis and reading the Narrative of the organisation.

Translating the Narrative is a specialist and uncommon leadership skill. It goes beyond actively listening and understanding the provided information to comprehending the **story** it is telling. This is partly considering the PESTLE context in which the organisation operates and partly projecting the trend of where the organisation is going.

For example, your staff satisfaction survey samples 60% of your workforce and the HR team provides an overall satisfaction metric of 80% for recommending your business to a friend as a great place to work. However, the HR recruitment team are also telling you that hiring great candidates is difficult because they think your organisation has a poor benefits package compared to other employers. You also remember your conversations with a Team Lead in operations who a couple of months ago was really engaged in their project, but when you spoke again last week was complaining about the prices in the staff canteen. Who do you believe? What is the real story of the organisation? Is the information politically motivated? You need to be able to read between the data points and see that there is a growing dissatisfaction in your staff base that, if left unchecked, could reduce productivity and drive an increase in recruitment costs.

Basing a decision on a narrative is risky and hard to quantify in terms of probability or costs. However, doing nothing is often not an option. Bringing in Business Consultants give the leadership team thinking capacity to process the narrative and presents solutions as a set of simple choices.

This drive for simplicity is becoming increasingly common for leadership teams. Historically, the preference was to be provided with options, Gold, Silver and Bronze to balance cost against benefit. Now CEOs are asking for black and white decisions to guarantee outcomes. What might have been spending £300k to minimise a risk, is now spending £500k (or not) to get a definite outcome and pass the accountability for risk mitigation to another party.

The true value of business analysis lies in its application to real-world problems.  Part 2 will analyse how we can use business narratives to bring transformative, competitive change to global organisations.

[![Add a heading (1)](https://blog.mastek.com/hs-fs/hubfs/Add%20a%20heading%20(1).png?width=700&name=Add%20a%20heading%20(1).png)](https://www.mastek.com/#contact-form)

 

 Topics: [business outcomes](https://blog.mastek.com/topic/business-outcomes), [business uncertainty](https://blog.mastek.com/topic/business-uncertainty), [business analysis](https://blog.mastek.com/topic/business-analysis), [Transformation](https://blog.mastek.com/topic/transformation)

![Andrew Palmer](https://blog.mastek.com/hs-fs/hubfs/image-4.png?width=100&height=100&name=image-4.png)

#### Written by [Andrew Palmer](https://blog.mastek.com/author/andrew-palmer)

Andrew Palmer CITP is a Chartered IT Professional by the British Computer Society and Leader for Business Consultancy at Mastek in the UK. Andrew has been a specialist in business transformation for over 15 year working in both the Private and Public sector to deliver high quality change solutions. Talk to Andrew Now: 07818411530

<http://www.linkedin.com/in/mrajpalmer> <https://twitter.com/MRAJPalmer>

### Subscribe to Email Updates

- Recent
- Popular
- Categories

### Lists by Topic

- [AI (94)](https://blog.mastek.com/topic/ai)
- [Digital Transformation (83)](https://blog.mastek.com/topic/digital-transformation)
- [Healthcare (50)](https://blog.mastek.com/topic/healthcare)
- [Data (48)](https://blog.mastek.com/topic/data)
- [Salesforce (39)](https://blog.mastek.com/topic/salesforce)
- [Gen AI (38)](https://blog.mastek.com/topic/gen-ai)
- [Oracle (37)](https://blog.mastek.com/topic/oracle)
- [Artificial Intelligence (34)](https://blog.mastek.com/topic/artificial-intelligence)
- [AI technologies (25)](https://blog.mastek.com/topic/ai-technologies)
- [Health Cloud (21)](https://blog.mastek.com/topic/health-cloud)
- [Retail (20)](https://blog.mastek.com/topic/retail)
- [Retail Tech (17)](https://blog.mastek.com/topic/retail-tech)
- [Cloud Technology (16)](https://blog.mastek.com/topic/cloud-technology)
- [thoughtleadership (14)](https://blog.mastek.com/topic/thoughtleadership)
- [Customer Experience (13)](https://blog.mastek.com/topic/customer-experience)
- [Managed Services (13)](https://blog.mastek.com/topic/managed-services)
- [Brand Champion (10)](https://blog.mastek.com/topic/brand-champion)
- [Cloud migration (10)](https://blog.mastek.com/topic/cloud-migration)
- [Ethical AI (10)](https://blog.mastek.com/topic/ethical-ai)
- [Passion club stories (10)](https://blog.mastek.com/topic/passion-club-stories)
- [leadership (10)](https://blog.mastek.com/topic/leadership)
- [IoT (9)](https://blog.mastek.com/topic/iot)
- [oracle HCM (9)](https://blog.mastek.com/topic/oracle-hcm)
- [Financial Services (8)](https://blog.mastek.com/topic/financial-services)
- [Manufacturing (8)](https://blog.mastek.com/topic/manufacturing)
- [Public Sector (8)](https://blog.mastek.com/topic/public-sector)
- [RPA (8)](https://blog.mastek.com/topic/rpa)
- [UK Public Sector (8)](https://blog.mastek.com/topic/uk-public-sector)
- [data analysis (8)](https://blog.mastek.com/topic/data-analysis)
- [AI in Healthcare (7)](https://blog.mastek.com/topic/ai-in-healthcare)
- [Digital Service Design (7)](https://blog.mastek.com/topic/digital-service-design)
- [Oracle Cloud Application (7)](https://blog.mastek.com/topic/oracle-cloud-application)
- [Supply Chain (7)](https://blog.mastek.com/topic/supply-chain)
- [customer data platforms (7)](https://blog.mastek.com/topic/customer-data-platforms)
- [data governance (7)](https://blog.mastek.com/topic/data-governance)
- [data modernisation (7)](https://blog.mastek.com/topic/data-modernisation)
- [hcm (7)](https://blog.mastek.com/topic/hcm)
- [healthcare data (7)](https://blog.mastek.com/topic/healthcare-data)
- [AI Strategy (6)](https://blog.mastek.com/topic/ai-strategy)
- [Agile (6)](https://blog.mastek.com/topic/agile)
- [Business Process Automation (6)](https://blog.mastek.com/topic/business-process-automation)
- [Cloud Enhancement Services (6)](https://blog.mastek.com/topic/cloud-enhancement-services)
- [Cloud-based AI (6)](https://blog.mastek.com/topic/cloud-based-ai)
- [Government (6)](https://blog.mastek.com/topic/government)
- [ML (6)](https://blog.mastek.com/topic/ml)
- [Machine Learning (6)](https://blog.mastek.com/topic/machine-learning)
- [Oracle ERP (6)](https://blog.mastek.com/topic/oracle-erp)
- [Oracle ERP Cloud (6)](https://blog.mastek.com/topic/oracle-erp-cloud)
- [data analytics (6)](https://blog.mastek.com/topic/data-analytics)
- [retail operations (6)](https://blog.mastek.com/topic/retail-operations)
- [AI and data (5)](https://blog.mastek.com/topic/ai-and-data)
- [Agentic AI (5)](https://blog.mastek.com/topic/agentic-ai)
- [Data Security (5)](https://blog.mastek.com/topic/data-security)
- [IT service management (ITSM) (5)](https://blog.mastek.com/topic/it-service-management-itsm)
- [Intelligent Automation (5)](https://blog.mastek.com/topic/intelligent-automation)
- [NHS (5)](https://blog.mastek.com/topic/nhs)
- [UK Central Government (5)](https://blog.mastek.com/topic/uk-central-government)
- [cybersecurity (5)](https://blog.mastek.com/topic/cybersecurity)
- [research (5)](https://blog.mastek.com/topic/research)
- [AI agents (4)](https://blog.mastek.com/topic/ai-agents)
- [CRM transformation (4)](https://blog.mastek.com/topic/crm-transformation)
- [Data management (4)](https://blog.mastek.com/topic/data-management)
- [Digital Workforce (4)](https://blog.mastek.com/topic/digital-workforce)
- [Digital commerce (4)](https://blog.mastek.com/topic/digital-commerce)
- [Future Tech (4)](https://blog.mastek.com/topic/future-tech)
- [Innovation (4)](https://blog.mastek.com/topic/innovation)
- [Intelligent Automation vs RPA (4)](https://blog.mastek.com/topic/intelligent-automation-vs-rpa)
- [Operational Resilience (4)](https://blog.mastek.com/topic/operational-resilience)
- [Oracle Partner (4)](https://blog.mastek.com/topic/oracle-partner)
- [Technology (4)](https://blog.mastek.com/topic/technology)
- [Testing (4)](https://blog.mastek.com/topic/testing)
- [Transformation (4)](https://blog.mastek.com/topic/transformation)
- [cloud implementation (4)](https://blog.mastek.com/topic/cloud-implementation)
- [data modernization (4)](https://blog.mastek.com/topic/data-modernization)
- [edge computing (4)](https://blog.mastek.com/topic/edge-computing)
- [erp cloud implementation (4)](https://blog.mastek.com/topic/erp-cloud-implementation)
- [higher education (4)](https://blog.mastek.com/topic/higher-education)
- [logistics (4)](https://blog.mastek.com/topic/logistics)
- [mortgages (4)](https://blog.mastek.com/topic/mortgages)
- [mulesoft (4)](https://blog.mastek.com/topic/mulesoft)
- [snowflake (4)](https://blog.mastek.com/topic/snowflake)
- [workplace (4)](https://blog.mastek.com/topic/workplace)
- [Compliance (3)](https://blog.mastek.com/topic/compliance)
- [Government Digital services (3)](https://blog.mastek.com/topic/government-digital-services)
- [Modern AI (3)](https://blog.mastek.com/topic/modern-ai)
- [Oracle SCM (3)](https://blog.mastek.com/topic/oracle-scm)
- [Passion Club (3)](https://blog.mastek.com/topic/passion-club)
- [RPA Implementation (3)](https://blog.mastek.com/topic/rpa-implementation)
- [Robotic Automation (3)](https://blog.mastek.com/topic/robotic-automation)
- [Salesforce Integration (3)](https://blog.mastek.com/topic/salesforce-integration)
- [Sustainability (3)](https://blog.mastek.com/topic/sustainability)
- [Transportation (3)](https://blog.mastek.com/topic/transportation)
- [UK ports (3)](https://blog.mastek.com/topic/uk-ports)
- [agentforce (3)](https://blog.mastek.com/topic/agentforce)
- [analytics (3)](https://blog.mastek.com/topic/analytics)
- [b2b (3)](https://blog.mastek.com/topic/b2b)
- [business outcomes (3)](https://blog.mastek.com/topic/business-outcomes)
- [cio (3)](https://blog.mastek.com/topic/cio)
- [consumer market (3)](https://blog.mastek.com/topic/consumer-market)
- [crm (3)](https://blog.mastek.com/topic/crm)
- [data quality (3)](https://blog.mastek.com/topic/data-quality)
- [governance (3)](https://blog.mastek.com/topic/governance)
- [human resources (3)](https://blog.mastek.com/topic/human-resources)
- [intelligent parts assistant (3)](https://blog.mastek.com/topic/intelligent-parts-assistant)
- [metaverse (3)](https://blog.mastek.com/topic/metaverse)
- [microsoft (3)](https://blog.mastek.com/topic/microsoft)
- [strategy (3)](https://blog.mastek.com/topic/strategy)
- [work management (3)](https://blog.mastek.com/topic/work-management)
- [ADOPT (2)](https://blog.mastek.com/topic/adopt)
- [AI Agent Studio (2)](https://blog.mastek.com/topic/ai-agent-studio)
- [AIoT (2)](https://blog.mastek.com/topic/aiot)
- [AppDev (2)](https://blog.mastek.com/topic/appdev)
- [Automation Testing (2)](https://blog.mastek.com/topic/automation-testing)
- [Cloud Adoption (2)](https://blog.mastek.com/topic/cloud-adoption)
- [Customer Engagement (2)](https://blog.mastek.com/topic/customer-engagement)
- [Customer Insight (2)](https://blog.mastek.com/topic/customer-insight)
- [Data Science (2)](https://blog.mastek.com/topic/data-science)
- [DevOps culture (2)](https://blog.mastek.com/topic/devops-culture)
- [ESG (2)](https://blog.mastek.com/topic/esg)
- [GDPR (2)](https://blog.mastek.com/topic/gdpr)
- [Government Tech (2)](https://blog.mastek.com/topic/government-tech)
- [Higher Education Digital Transformation  (2)](https://blog.mastek.com/topic/higher-education-digital-transformation)
- [IIOT (2)](https://blog.mastek.com/topic/iiot)
- [Identity & Access Management (2)](https://blog.mastek.com/topic/identity-access-management)
- [Intelligent Automation tools (2)](https://blog.mastek.com/topic/intelligent-automation-tools)
- [Intelligent Process Automation (2)](https://blog.mastek.com/topic/intelligent-process-automation)
- [Mobile Testing (2)](https://blog.mastek.com/topic/mobile-testing)
- [OCI (2)](https://blog.mastek.com/topic/oci)
- [Oracle Cloud Infrastructure (2)](https://blog.mastek.com/topic/oracle-cloud-infrastructure)
- [Oracle Fusion (2)](https://blog.mastek.com/topic/oracle-fusion)
- [Oracle Redwood (2)](https://blog.mastek.com/topic/oracle-redwood)
- [Project Management (2)](https://blog.mastek.com/topic/project-management)
- [SCM (2)](https://blog.mastek.com/topic/scm)
- [Security (2)](https://blog.mastek.com/topic/security)
- [UX (2)](https://blog.mastek.com/topic/ux)
- [automating systems and processes (2)](https://blog.mastek.com/topic/automating-systems-and-processes)
- [business acceleration (2)](https://blog.mastek.com/topic/business-acceleration)
- [business analysis (2)](https://blog.mastek.com/topic/business-analysis)
- [business uncertainty (2)](https://blog.mastek.com/topic/business-uncertainty)
- [cloud modernization (2)](https://blog.mastek.com/topic/cloud-modernization)
- [connected enterprise (2)](https://blog.mastek.com/topic/connected-enterprise)
- [data integration (2)](https://blog.mastek.com/topic/data-integration)
- [data migration (2)](https://blog.mastek.com/topic/data-migration)
- [data protection (2)](https://blog.mastek.com/topic/data-protection)
- [data-driven intelligence (2)](https://blog.mastek.com/topic/data-driven-intelligence)
- [diversity and inclusion (2)](https://blog.mastek.com/topic/diversity-and-inclusion)
- [ecommmerce (2)](https://blog.mastek.com/topic/ecommmerce)
- [erp consultant (2)](https://blog.mastek.com/topic/erp-consultant)
- [ethics (2)](https://blog.mastek.com/topic/ethics)
- [post pandemic (2)](https://blog.mastek.com/topic/post-pandemic)
- [work from home (2)](https://blog.mastek.com/topic/work-from-home)
- [#DevSecOps #SecOps #IAST #DAST #SAST #RASP (1)](https://blog.mastek.com/topic/devsecops-secops-iast-dast-sast-rasp)
- [AI Algorithms (1)](https://blog.mastek.com/topic/ai-algorithms)
- [AI in the social sector (1)](https://blog.mastek.com/topic/ai-in-the-social-sector)
- [AIinFinance (1)](https://blog.mastek.com/topic/aiinfinance)
- [Agile BI (1)](https://blog.mastek.com/topic/agile-bi)
- [Agile Testing (1)](https://blog.mastek.com/topic/agile-testing)
- [Agile with GDS (1)](https://blog.mastek.com/topic/agile-with-gds)
- [AgileAI (1)](https://blog.mastek.com/topic/agileai)
- [Apex (1)](https://blog.mastek.com/topic/apex)
- [Automated Testing (1)](https://blog.mastek.com/topic/automated-testing)
- [Automation (1)](https://blog.mastek.com/topic/automation)
- [Awards (1)](https://blog.mastek.com/topic/awards)
- [BI (1)](https://blog.mastek.com/topic/bi)
- [Banking (1)](https://blog.mastek.com/topic/banking)
- [BizAnalytica (1)](https://blog.mastek.com/topic/bizanalytica)
- [Brexit (1)](https://blog.mastek.com/topic/brexit)
- [CEO Insight (1)](https://blog.mastek.com/topic/ceo-insight)
- [CISO (1)](https://blog.mastek.com/topic/ciso)
- [CSR (1)](https://blog.mastek.com/topic/csr)
- [Campus Technology Solutions (1)](https://blog.mastek.com/topic/campus-technology-solutions)
- [Chat Bots (1)](https://blog.mastek.com/topic/chat-bots)
- [Cognitive RPA (1)](https://blog.mastek.com/topic/cognitive-rpa)
- [Cognitive Technologies (1)](https://blog.mastek.com/topic/cognitive-technologies)
- [Compatibility Testing (1)](https://blog.mastek.com/topic/compatibility-testing)
- [Continous Delivery (1)](https://blog.mastek.com/topic/continous-delivery)
- [DART Framework (1)](https://blog.mastek.com/topic/dart-framework)
- [Data Storage (1)](https://blog.mastek.com/topic/data-storage)
- [Data Strategy (1)](https://blog.mastek.com/topic/data-strategy)
- [Data Virtualisation (1)](https://blog.mastek.com/topic/data-virtualisation)
- [Data Visualisation (1)](https://blog.mastek.com/topic/data-visualisation)
- [Data availability (1)](https://blog.mastek.com/topic/data-availability)
- [DataGenius (1)](https://blog.mastek.com/topic/datagenius)
- [DataOps (1)](https://blog.mastek.com/topic/dataops)
- [Databricks (1)](https://blog.mastek.com/topic/databricks)
- [Deep Learning (1)](https://blog.mastek.com/topic/deep-learning)
- [Delivery (1)](https://blog.mastek.com/topic/delivery)
- [DevSecOps (1)](https://blog.mastek.com/topic/devsecops)
- [Devact (1)](https://blog.mastek.com/topic/devact)
- [EPM Cloud (1)](https://blog.mastek.com/topic/epm-cloud)
- [EUSS (1)](https://blog.mastek.com/topic/euss)
- [Education (1)](https://blog.mastek.com/topic/education)
- [Engineering colleges in Mumbai (1)](https://blog.mastek.com/topic/engineering-colleges-in-mumbai)
- [FCCS (1)](https://blog.mastek.com/topic/fccs)
- [Financial Consolidation and Close (1)](https://blog.mastek.com/topic/financial-consolidation-and-close)
- [Graduate Programme (1)](https://blog.mastek.com/topic/graduate-programme)
- [IT consulting (1)](https://blog.mastek.com/topic/it-consulting)
- [Industry 4.0 (1)](https://blog.mastek.com/topic/industry-4-0)
- [Industry trends (1)](https://blog.mastek.com/topic/industry-trends)
- [Legal tech (1)](https://blog.mastek.com/topic/legal-tech)
- [Low-Code (1)](https://blog.mastek.com/topic/low-code)
- [MOT Framework (1)](https://blog.mastek.com/topic/mot-framework)
- [Mobile Content (1)](https://blog.mastek.com/topic/mobile-content)
- [Natural Language Processing (1)](https://blog.mastek.com/topic/natural-language-processing)
- [Oracle EPBCS (1)](https://blog.mastek.com/topic/oracle-epbcs)
- [Oracle Field Service Cloud (1)](https://blog.mastek.com/topic/oracle-field-service-cloud)
- [Project Deep Blue (1)](https://blog.mastek.com/topic/project-deep-blue)
- [Real Time Location Solutions (1)](https://blog.mastek.com/topic/real-time-location-solutions)
- [Recovery Testing (1)](https://blog.mastek.com/topic/recovery-testing)
- [SAP ECC (1)](https://blog.mastek.com/topic/sap-ecc)
- [SLA (1)](https://blog.mastek.com/topic/sla)
- [Salesforce Lightning (1)](https://blog.mastek.com/topic/salesforce-lightning)
- [Scalability (1)](https://blog.mastek.com/topic/scalability)
- [Scaling AI (1)](https://blog.mastek.com/topic/scaling-ai)
- [Scattered Spider (1)](https://blog.mastek.com/topic/scattered-spider)
- [Semiconductor (1)](https://blog.mastek.com/topic/semiconductor)
- [Serverless Cloud Architectures (1)](https://blog.mastek.com/topic/serverless-cloud-architectures)
- [Service Management (1)](https://blog.mastek.com/topic/service-management)
- [Software engineering (1)](https://blog.mastek.com/topic/software-engineering)
- [Student Engagement Solutions (1)](https://blog.mastek.com/topic/student-engagement-solutions)
- [TIS (1)](https://blog.mastek.com/topic/tis)
- [TalentGenius (1)](https://blog.mastek.com/topic/talentgenius)
- [Tech consultant (1)](https://blog.mastek.com/topic/tech-consultant)
- [TechNovation (1)](https://blog.mastek.com/topic/technovation)
- [Test Maturity (1)](https://blog.mastek.com/topic/test-maturity)
- [Trends in Testing (1)](https://blog.mastek.com/topic/trends-in-testing)
- [UK retail (1)](https://blog.mastek.com/topic/uk-retail)
- [University Automation (1)](https://blog.mastek.com/topic/university-automation)
- [Workers Compensation (1)](https://blog.mastek.com/topic/workers-compensation)
- [XLA (1)](https://blog.mastek.com/topic/xla)
- [analytics practice (1)](https://blog.mastek.com/topic/analytics-practice)
- [aws (1)](https://blog.mastek.com/topic/aws)
- [azure (1)](https://blog.mastek.com/topic/azure)
- [biometrics (1)](https://blog.mastek.com/topic/biometrics)
- [branding (1)](https://blog.mastek.com/topic/branding)
- [careers decomplexed (1)](https://blog.mastek.com/topic/careers-decomplexed)
- [change (1)](https://blog.mastek.com/topic/change)
- [claude (1)](https://blog.mastek.com/topic/claude)
- [contract management (1)](https://blog.mastek.com/topic/contract-management)
- [data modelling (1)](https://blog.mastek.com/topic/data-modelling)
- [data table (1)](https://blog.mastek.com/topic/data-table)
- [decomplexify (1)](https://blog.mastek.com/topic/decomplexify)
- [development (1)](https://blog.mastek.com/topic/development)
- [employee engagement (1)](https://blog.mastek.com/topic/employee-engagement)
- [employee experience (1)](https://blog.mastek.com/topic/employee-experience)
- [financial crime (1)](https://blog.mastek.com/topic/financial-crime)
- [industrial iot (1)](https://blog.mastek.com/topic/industrial-iot)
- [inhouse (1)](https://blog.mastek.com/topic/inhouse)
- [intelligent job connect (1)](https://blog.mastek.com/topic/intelligent-job-connect)
- [inventory management (1)](https://blog.mastek.com/topic/inventory-management)
- [jobconnect (1)](https://blog.mastek.com/topic/jobconnect)
- [legal (1)](https://blog.mastek.com/topic/legal)
- [life sciences (1)](https://blog.mastek.com/topic/life-sciences)
- [magento (1)](https://blog.mastek.com/topic/magento)
- [managed service partner (1)](https://blog.mastek.com/topic/managed-service-partner)
- [marketing (1)](https://blog.mastek.com/topic/marketing)
- [outsource (1)](https://blog.mastek.com/topic/outsource)
- [outsystems (1)](https://blog.mastek.com/topic/outsystems)
- [planning and budgeting (1)](https://blog.mastek.com/topic/planning-and-budgeting)
- [predective analytics (1)](https://blog.mastek.com/topic/predective-analytics)
- [productivity (1)](https://blog.mastek.com/topic/productivity)
- [provider (1)](https://blog.mastek.com/topic/provider)
- [public safety (1)](https://blog.mastek.com/topic/public-safety)
- [talent acquisition (1)](https://blog.mastek.com/topic/talent-acquisition)
- [testing partnership (1)](https://blog.mastek.com/topic/testing-partnership)
- [time management (1)](https://blog.mastek.com/topic/time-management)
- [user experience (1)](https://blog.mastek.com/topic/user-experience)
- [zero touch operations (1)](https://blog.mastek.com/topic/zero-touch-operations)

see all

### Posts by Topic

- [AI (94)](https://blog.mastek.com/topic/ai)
- [Digital Transformation (83)](https://blog.mastek.com/topic/digital-transformation)
- [Healthcare (50)](https://blog.mastek.com/topic/healthcare)
- [Data (48)](https://blog.mastek.com/topic/data)
- [Salesforce (39)](https://blog.mastek.com/topic/salesforce)
- [Gen AI (38)](https://blog.mastek.com/topic/gen-ai)
- [Oracle (37)](https://blog.mastek.com/topic/oracle)
- [Artificial Intelligence (34)](https://blog.mastek.com/topic/artificial-intelligence)
- [AI technologies (25)](https://blog.mastek.com/topic/ai-technologies)
- [Health Cloud (21)](https://blog.mastek.com/topic/health-cloud)
- [Retail (20)](https://blog.mastek.com/topic/retail)
- [Retail Tech (17)](https://blog.mastek.com/topic/retail-tech)
- [Cloud Technology (16)](https://blog.mastek.com/topic/cloud-technology)
- [thoughtleadership (14)](https://blog.mastek.com/topic/thoughtleadership)
- [Customer Experience (13)](https://blog.mastek.com/topic/customer-experience)
- [Managed Services (13)](https://blog.mastek.com/topic/managed-services)
- [Brand Champion (10)](https://blog.mastek.com/topic/brand-champion)
- [Cloud migration (10)](https://blog.mastek.com/topic/cloud-migration)
- [Ethical AI (10)](https://blog.mastek.com/topic/ethical-ai)
- [Passion club stories (10)](https://blog.mastek.com/topic/passion-club-stories)
- [leadership (10)](https://blog.mastek.com/topic/leadership)
- [IoT (9)](https://blog.mastek.com/topic/iot)
- [oracle HCM (9)](https://blog.mastek.com/topic/oracle-hcm)
- [Financial Services (8)](https://blog.mastek.com/topic/financial-services)
- [Manufacturing (8)](https://blog.mastek.com/topic/manufacturing)
- [Public Sector (8)](https://blog.mastek.com/topic/public-sector)
- [RPA (8)](https://blog.mastek.com/topic/rpa)
- [UK Public Sector (8)](https://blog.mastek.com/topic/uk-public-sector)
- [data analysis (8)](https://blog.mastek.com/topic/data-analysis)
- [AI in Healthcare (7)](https://blog.mastek.com/topic/ai-in-healthcare)
- [Digital Service Design (7)](https://blog.mastek.com/topic/digital-service-design)
- [Oracle Cloud Application (7)](https://blog.mastek.com/topic/oracle-cloud-application)
- [Supply Chain (7)](https://blog.mastek.com/topic/supply-chain)
- [customer data platforms (7)](https://blog.mastek.com/topic/customer-data-platforms)
- [data governance (7)](https://blog.mastek.com/topic/data-governance)
- [data modernisation (7)](https://blog.mastek.com/topic/data-modernisation)
- [hcm (7)](https://blog.mastek.com/topic/hcm)
- [healthcare data (7)](https://blog.mastek.com/topic/healthcare-data)
- [AI Strategy (6)](https://blog.mastek.com/topic/ai-strategy)
- [Agile (6)](https://blog.mastek.com/topic/agile)
- [Business Process Automation (6)](https://blog.mastek.com/topic/business-process-automation)
- [Cloud Enhancement Services (6)](https://blog.mastek.com/topic/cloud-enhancement-services)
- [Cloud-based AI (6)](https://blog.mastek.com/topic/cloud-based-ai)
- [Government (6)](https://blog.mastek.com/topic/government)
- [ML (6)](https://blog.mastek.com/topic/ml)
- [Machine Learning (6)](https://blog.mastek.com/topic/machine-learning)
- [Oracle ERP (6)](https://blog.mastek.com/topic/oracle-erp)
- [Oracle ERP Cloud (6)](https://blog.mastek.com/topic/oracle-erp-cloud)
- [data analytics (6)](https://blog.mastek.com/topic/data-analytics)
- [retail operations (6)](https://blog.mastek.com/topic/retail-operations)
- [AI and data (5)](https://blog.mastek.com/topic/ai-and-data)
- [Agentic AI (5)](https://blog.mastek.com/topic/agentic-ai)
- [Data Security (5)](https://blog.mastek.com/topic/data-security)
- [IT service management (ITSM) (5)](https://blog.mastek.com/topic/it-service-management-itsm)
- [Intelligent Automation (5)](https://blog.mastek.com/topic/intelligent-automation)
- [NHS (5)](https://blog.mastek.com/topic/nhs)
- [UK Central Government (5)](https://blog.mastek.com/topic/uk-central-government)
- [cybersecurity (5)](https://blog.mastek.com/topic/cybersecurity)
- [research (5)](https://blog.mastek.com/topic/research)
- [AI agents (4)](https://blog.mastek.com/topic/ai-agents)
- [CRM transformation (4)](https://blog.mastek.com/topic/crm-transformation)
- [Data management (4)](https://blog.mastek.com/topic/data-management)
- [Digital Workforce (4)](https://blog.mastek.com/topic/digital-workforce)
- [Digital commerce (4)](https://blog.mastek.com/topic/digital-commerce)
- [Future Tech (4)](https://blog.mastek.com/topic/future-tech)
- [Innovation (4)](https://blog.mastek.com/topic/innovation)
- [Intelligent Automation vs RPA (4)](https://blog.mastek.com/topic/intelligent-automation-vs-rpa)
- [Operational Resilience (4)](https://blog.mastek.com/topic/operational-resilience)
- [Oracle Partner (4)](https://blog.mastek.com/topic/oracle-partner)
- [Technology (4)](https://blog.mastek.com/topic/technology)
- [Testing (4)](https://blog.mastek.com/topic/testing)
- [Transformation (4)](https://blog.mastek.com/topic/transformation)
- [cloud implementation (4)](https://blog.mastek.com/topic/cloud-implementation)
- [data modernization (4)](https://blog.mastek.com/topic/data-modernization)
- [edge computing (4)](https://blog.mastek.com/topic/edge-computing)
- [erp cloud implementation (4)](https://blog.mastek.com/topic/erp-cloud-implementation)
- [higher education (4)](https://blog.mastek.com/topic/higher-education)
- [logistics (4)](https://blog.mastek.com/topic/logistics)
- [mortgages (4)](https://blog.mastek.com/topic/mortgages)
- [mulesoft (4)](https://blog.mastek.com/topic/mulesoft)
- [snowflake (4)](https://blog.mastek.com/topic/snowflake)
- [workplace (4)](https://blog.mastek.com/topic/workplace)
- [Compliance (3)](https://blog.mastek.com/topic/compliance)
- [Government Digital services (3)](https://blog.mastek.com/topic/government-digital-services)
- [Modern AI (3)](https://blog.mastek.com/topic/modern-ai)
- [Oracle SCM (3)](https://blog.mastek.com/topic/oracle-scm)
- [Passion Club (3)](https://blog.mastek.com/topic/passion-club)
- [RPA Implementation (3)](https://blog.mastek.com/topic/rpa-implementation)
- [Robotic Automation (3)](https://blog.mastek.com/topic/robotic-automation)
- [Salesforce Integration (3)](https://blog.mastek.com/topic/salesforce-integration)
- [Sustainability (3)](https://blog.mastek.com/topic/sustainability)
- [Transportation (3)](https://blog.mastek.com/topic/transportation)
- [UK ports (3)](https://blog.mastek.com/topic/uk-ports)
- [agentforce (3)](https://blog.mastek.com/topic/agentforce)
- [analytics (3)](https://blog.mastek.com/topic/analytics)
- [b2b (3)](https://blog.mastek.com/topic/b2b)
- [business outcomes (3)](https://blog.mastek.com/topic/business-outcomes)
- [cio (3)](https://blog.mastek.com/topic/cio)
- [consumer market (3)](https://blog.mastek.com/topic/consumer-market)
- [crm (3)](https://blog.mastek.com/topic/crm)
- [data quality (3)](https://blog.mastek.com/topic/data-quality)
- [governance (3)](https://blog.mastek.com/topic/governance)
- [human resources (3)](https://blog.mastek.com/topic/human-resources)
- [intelligent parts assistant (3)](https://blog.mastek.com/topic/intelligent-parts-assistant)
- [metaverse (3)](https://blog.mastek.com/topic/metaverse)
- [microsoft (3)](https://blog.mastek.com/topic/microsoft)
- [strategy (3)](https://blog.mastek.com/topic/strategy)
- [work management (3)](https://blog.mastek.com/topic/work-management)
- [ADOPT (2)](https://blog.mastek.com/topic/adopt)
- [AI Agent Studio (2)](https://blog.mastek.com/topic/ai-agent-studio)
- [AIoT (2)](https://blog.mastek.com/topic/aiot)
- [AppDev (2)](https://blog.mastek.com/topic/appdev)
- [Automation Testing (2)](https://blog.mastek.com/topic/automation-testing)
- [Cloud Adoption (2)](https://blog.mastek.com/topic/cloud-adoption)
- [Customer Engagement (2)](https://blog.mastek.com/topic/customer-engagement)
- [Customer Insight (2)](https://blog.mastek.com/topic/customer-insight)
- [Data Science (2)](https://blog.mastek.com/topic/data-science)
- [DevOps culture (2)](https://blog.mastek.com/topic/devops-culture)
- [ESG (2)](https://blog.mastek.com/topic/esg)
- [GDPR (2)](https://blog.mastek.com/topic/gdpr)
- [Government Tech (2)](https://blog.mastek.com/topic/government-tech)
- [Higher Education Digital Transformation  (2)](https://blog.mastek.com/topic/higher-education-digital-transformation)
- [IIOT (2)](https://blog.mastek.com/topic/iiot)
- [Identity & Access Management (2)](https://blog.mastek.com/topic/identity-access-management)
- [Intelligent Automation tools (2)](https://blog.mastek.com/topic/intelligent-automation-tools)
- [Intelligent Process Automation (2)](https://blog.mastek.com/topic/intelligent-process-automation)
- [Mobile Testing (2)](https://blog.mastek.com/topic/mobile-testing)
- [OCI (2)](https://blog.mastek.com/topic/oci)
- [Oracle Cloud Infrastructure (2)](https://blog.mastek.com/topic/oracle-cloud-infrastructure)
- [Oracle Fusion (2)](https://blog.mastek.com/topic/oracle-fusion)
- [Oracle Redwood (2)](https://blog.mastek.com/topic/oracle-redwood)
- [Project Management (2)](https://blog.mastek.com/topic/project-management)
- [SCM (2)](https://blog.mastek.com/topic/scm)
- [Security (2)](https://blog.mastek.com/topic/security)
- [UX (2)](https://blog.mastek.com/topic/ux)
- [automating systems and processes (2)](https://blog.mastek.com/topic/automating-systems-and-processes)
- [business acceleration (2)](https://blog.mastek.com/topic/business-acceleration)
- [business analysis (2)](https://blog.mastek.com/topic/business-analysis)
- [business uncertainty (2)](https://blog.mastek.com/topic/business-uncertainty)
- [cloud modernization (2)](https://blog.mastek.com/topic/cloud-modernization)
- [connected enterprise (2)](https://blog.mastek.com/topic/connected-enterprise)
- [data integration (2)](https://blog.mastek.com/topic/data-integration)
- [data migration (2)](https://blog.mastek.com/topic/data-migration)
- [data protection (2)](https://blog.mastek.com/topic/data-protection)
- [data-driven intelligence (2)](https://blog.mastek.com/topic/data-driven-intelligence)
- [diversity and inclusion (2)](https://blog.mastek.com/topic/diversity-and-inclusion)
- [ecommmerce (2)](https://blog.mastek.com/topic/ecommmerce)
- [erp consultant (2)](https://blog.mastek.com/topic/erp-consultant)
- [ethics (2)](https://blog.mastek.com/topic/ethics)
- [post pandemic (2)](https://blog.mastek.com/topic/post-pandemic)
- [work from home (2)](https://blog.mastek.com/topic/work-from-home)
- [#DevSecOps #SecOps #IAST #DAST #SAST #RASP (1)](https://blog.mastek.com/topic/devsecops-secops-iast-dast-sast-rasp)
- [AI Algorithms (1)](https://blog.mastek.com/topic/ai-algorithms)
- [AI in the social sector (1)](https://blog.mastek.com/topic/ai-in-the-social-sector)
- [AIinFinance (1)](https://blog.mastek.com/topic/aiinfinance)
- [Agile BI (1)](https://blog.mastek.com/topic/agile-bi)
- [Agile Testing (1)](https://blog.mastek.com/topic/agile-testing)
- [Agile with GDS (1)](https://blog.mastek.com/topic/agile-with-gds)
- [AgileAI (1)](https://blog.mastek.com/topic/agileai)
- [Apex (1)](https://blog.mastek.com/topic/apex)
- [Automated Testing (1)](https://blog.mastek.com/topic/automated-testing)
- [Automation (1)](https://blog.mastek.com/topic/automation)
- [Awards (1)](https://blog.mastek.com/topic/awards)
- [BI (1)](https://blog.mastek.com/topic/bi)
- [Banking (1)](https://blog.mastek.com/topic/banking)
- [BizAnalytica (1)](https://blog.mastek.com/topic/bizanalytica)
- [Brexit (1)](https://blog.mastek.com/topic/brexit)
- [CEO Insight (1)](https://blog.mastek.com/topic/ceo-insight)
- [CISO (1)](https://blog.mastek.com/topic/ciso)
- [CSR (1)](https://blog.mastek.com/topic/csr)
- [Campus Technology Solutions (1)](https://blog.mastek.com/topic/campus-technology-solutions)
- [Chat Bots (1)](https://blog.mastek.com/topic/chat-bots)
- [Cognitive RPA (1)](https://blog.mastek.com/topic/cognitive-rpa)
- [Cognitive Technologies (1)](https://blog.mastek.com/topic/cognitive-technologies)
- [Compatibility Testing (1)](https://blog.mastek.com/topic/compatibility-testing)
- [Continous Delivery (1)](https://blog.mastek.com/topic/continous-delivery)
- [DART Framework (1)](https://blog.mastek.com/topic/dart-framework)
- [Data Storage (1)](https://blog.mastek.com/topic/data-storage)
- [Data Strategy (1)](https://blog.mastek.com/topic/data-strategy)
- [Data Virtualisation (1)](https://blog.mastek.com/topic/data-virtualisation)
- [Data Visualisation (1)](https://blog.mastek.com/topic/data-visualisation)
- [Data availability (1)](https://blog.mastek.com/topic/data-availability)
- [DataGenius (1)](https://blog.mastek.com/topic/datagenius)
- [DataOps (1)](https://blog.mastek.com/topic/dataops)
- [Databricks (1)](https://blog.mastek.com/topic/databricks)
- [Deep Learning (1)](https://blog.mastek.com/topic/deep-learning)
- [Delivery (1)](https://blog.mastek.com/topic/delivery)
- [DevSecOps (1)](https://blog.mastek.com/topic/devsecops)
- [Devact (1)](https://blog.mastek.com/topic/devact)
- [EPM Cloud (1)](https://blog.mastek.com/topic/epm-cloud)
- [EUSS (1)](https://blog.mastek.com/topic/euss)
- [Education (1)](https://blog.mastek.com/topic/education)
- [Engineering colleges in Mumbai (1)](https://blog.mastek.com/topic/engineering-colleges-in-mumbai)
- [FCCS (1)](https://blog.mastek.com/topic/fccs)
- [Financial Consolidation and Close (1)](https://blog.mastek.com/topic/financial-consolidation-and-close)
- [Graduate Programme (1)](https://blog.mastek.com/topic/graduate-programme)
- [IT consulting (1)](https://blog.mastek.com/topic/it-consulting)
- [Industry 4.0 (1)](https://blog.mastek.com/topic/industry-4-0)
- [Industry trends (1)](https://blog.mastek.com/topic/industry-trends)
- [Legal tech (1)](https://blog.mastek.com/topic/legal-tech)
- [Low-Code (1)](https://blog.mastek.com/topic/low-code)
- [MOT Framework (1)](https://blog.mastek.com/topic/mot-framework)
- [Mobile Content (1)](https://blog.mastek.com/topic/mobile-content)
- [Natural Language Processing (1)](https://blog.mastek.com/topic/natural-language-processing)
- [Oracle EPBCS (1)](https://blog.mastek.com/topic/oracle-epbcs)
- [Oracle Field Service Cloud (1)](https://blog.mastek.com/topic/oracle-field-service-cloud)
- [Project Deep Blue (1)](https://blog.mastek.com/topic/project-deep-blue)
- [Real Time Location Solutions (1)](https://blog.mastek.com/topic/real-time-location-solutions)
- [Recovery Testing (1)](https://blog.mastek.com/topic/recovery-testing)
- [SAP ECC (1)](https://blog.mastek.com/topic/sap-ecc)
- [SLA (1)](https://blog.mastek.com/topic/sla)
- [Salesforce Lightning (1)](https://blog.mastek.com/topic/salesforce-lightning)
- [Scalability (1)](https://blog.mastek.com/topic/scalability)
- [Scaling AI (1)](https://blog.mastek.com/topic/scaling-ai)
- [Scattered Spider (1)](https://blog.mastek.com/topic/scattered-spider)
- [Semiconductor (1)](https://blog.mastek.com/topic/semiconductor)
- [Serverless Cloud Architectures (1)](https://blog.mastek.com/topic/serverless-cloud-architectures)
- [Service Management (1)](https://blog.mastek.com/topic/service-management)
- [Software engineering (1)](https://blog.mastek.com/topic/software-engineering)
- [Student Engagement Solutions (1)](https://blog.mastek.com/topic/student-engagement-solutions)
- [TIS (1)](https://blog.mastek.com/topic/tis)
- [TalentGenius (1)](https://blog.mastek.com/topic/talentgenius)
- [Tech consultant (1)](https://blog.mastek.com/topic/tech-consultant)
- [TechNovation (1)](https://blog.mastek.com/topic/technovation)
- [Test Maturity (1)](https://blog.mastek.com/topic/test-maturity)
- [Trends in Testing (1)](https://blog.mastek.com/topic/trends-in-testing)
- [UK retail (1)](https://blog.mastek.com/topic/uk-retail)
- [University Automation (1)](https://blog.mastek.com/topic/university-automation)
- [Workers Compensation (1)](https://blog.mastek.com/topic/workers-compensation)
- [XLA (1)](https://blog.mastek.com/topic/xla)
- [analytics practice (1)](https://blog.mastek.com/topic/analytics-practice)
- [aws (1)](https://blog.mastek.com/topic/aws)
- [azure (1)](https://blog.mastek.com/topic/azure)
- [biometrics (1)](https://blog.mastek.com/topic/biometrics)
- [branding (1)](https://blog.mastek.com/topic/branding)
- [careers decomplexed (1)](https://blog.mastek.com/topic/careers-decomplexed)
- [change (1)](https://blog.mastek.com/topic/change)
- [claude (1)](https://blog.mastek.com/topic/claude)
- [contract management (1)](https://blog.mastek.com/topic/contract-management)
- [data modelling (1)](https://blog.mastek.com/topic/data-modelling)
- [data table (1)](https://blog.mastek.com/topic/data-table)
- [decomplexify (1)](https://blog.mastek.com/topic/decomplexify)
- [development (1)](https://blog.mastek.com/topic/development)
- [employee engagement (1)](https://blog.mastek.com/topic/employee-engagement)
- [employee experience (1)](https://blog.mastek.com/topic/employee-experience)
- [financial crime (1)](https://blog.mastek.com/topic/financial-crime)
- [industrial iot (1)](https://blog.mastek.com/topic/industrial-iot)
- [inhouse (1)](https://blog.mastek.com/topic/inhouse)
- [intelligent job connect (1)](https://blog.mastek.com/topic/intelligent-job-connect)
- [inventory management (1)](https://blog.mastek.com/topic/inventory-management)
- [jobconnect (1)](https://blog.mastek.com/topic/jobconnect)
- [legal (1)](https://blog.mastek.com/topic/legal)
- [life sciences (1)](https://blog.mastek.com/topic/life-sciences)
- [magento (1)](https://blog.mastek.com/topic/magento)
- [managed service partner (1)](https://blog.mastek.com/topic/managed-service-partner)
- [marketing (1)](https://blog.mastek.com/topic/marketing)
- [outsource (1)](https://blog.mastek.com/topic/outsource)
- [outsystems (1)](https://blog.mastek.com/topic/outsystems)
- [planning and budgeting (1)](https://blog.mastek.com/topic/planning-and-budgeting)
- [predective analytics (1)](https://blog.mastek.com/topic/predective-analytics)
- [productivity (1)](https://blog.mastek.com/topic/productivity)
- [provider (1)](https://blog.mastek.com/topic/provider)
- [public safety (1)](https://blog.mastek.com/topic/public-safety)
- [talent acquisition (1)](https://blog.mastek.com/topic/talent-acquisition)
- [testing partnership (1)](https://blog.mastek.com/topic/testing-partnership)
- [time management (1)](https://blog.mastek.com/topic/time-management)
- [user experience (1)](https://blog.mastek.com/topic/user-experience)
- [zero touch operations (1)](https://blog.mastek.com/topic/zero-touch-operations)

see all

### Recent Posts

[![](https://www.mastek.com/wp-content/uploads/assets/icons/mastek-footer-logo.svg)](https://www.mastek.com/)

- [![](https://www.mastek.com/wp-content/uploads/assets/icons/fb.svg)](https://www.facebook.com/Mastekltd/)
- [![](https://www.mastek.com/wp-content/uploads/assets/icons/insta.svg)](https://www.instagram.com/mastekltd/)
- [![](https://www.mastek.com/wp-content/uploads/assets/icons/x.svg)](https://x.com/Mastekltd)
- [![](https://www.mastek.com/wp-content/uploads/assets/icons/in.svg)](https://www.linkedin.com/company/mastek/)
- [![](https://www.mastek.com/wp-content/uploads/assets/icons/yt.svg)](https://www.youtube.com/channel/UCu-jUvZhjNtw_eNBKKLossA)

Services

- [Mastek AI](https://www.mastek.com/ai/)
- [Digital Engineering & Experience](https://www.mastek.com/services/digital-engineering-and-experience/)
- [Data and AI Services](https://www.mastek.com/services/data-automation-and-ai/)
- [Oracle Cloud](https://www.mastek.com/services/oracle/)
- [Salesforce](https://www.mastek.com/services/salesforce/)
- [Managed Services](https://www.mastek.com/services/cloud-managed-services/)
- [Cybersecurity](https://www.mastek.com/services/cybersecurity/)

Industries

- [Healthcare](https://www.mastek.com/industries/healthcare/)
- [Life Sciences](https://www.mastek.com/industries/life-sciences/)
- [Retail & Consumer](https://www.mastek.com/industries/retail/)
- [Manufacturing & Technology](https://www.mastek.com/industries/manufacturing/)
- [Financial Services](https://www.mastek.com/industries/financial-services/)
- [Higher Education](https://www.mastek.com/industries/higher-education/)

Company

- [About Mastek](https://www.mastek.com/about-us/)
- [Leadership](https://www.mastek.com/leadership/)
- [Investors](https://www.mastek.com/investors/)
- [Careers](https://www.mastek.com/careers/)
- [DEIB](https://www.mastek.com/careers/diversity-inclusion/)
- [Our Story](https://www.mastek.com/our-story/)
- [ESG](https://www.mastek.com/esg/)
- [ReShine](https://www.mastek.com/reshine/)

Insights

- [Blog](https://blog.mastek.com/)
- [Glossary](https://www.mastek.com/glossary/)
- [Press Releases](https://www.mastek.com/press-releases/)
- [News](https://www.mastek.com/news-list/)
- [Resources](https://www.mastek.com/resources-list/)
- [Webinars & Events](https://www.mastek.com/events/)
- [Podcast](https://www.mastek.com/podcast/)

## Services

- [Mastek AI](https://www.mastek.com/ai/)
- [Digital Engineering & Experience](https://www.mastek.com/services/digital-engineering-and-experience/)
- [Data and AI Services](https://www.mastek.com/services/data-automation-and-ai/)
- [Oracle Cloud](https://www.mastek.com/services/oracle/)
- [Salesforce](https://www.mastek.com/services/salesforce/)
- [Managed Services](https://www.mastek.com/services/cloud-managed-services/)

## Industries

- [Public Sector & Government](https://www.mastek.com/industries/public-sector-government/)
- [Healthcare & Life Sciences](https://www.mastek.com/industries/healthcare-life-sciences/)
- [Retail & Consumer](https://www.mastek.com/industries/retail/)
- [Manufacturing & Technology](https://www.mastek.com/industries/manufacturing/)
- [Financial Services](https://www.mastek.com/industries/financial-services/)
- [Higher Education](https://www.mastek.com/industries/higher-education/)

## Company

- [About Mastek](https://www.mastek.com/about-us/)
- [Leadership](https://www.mastek.com/leadership/)
- [Investors](https://www.mastek.com/investors/)
- [Careers](https://www.mastek.com/careers/)
- [Our Story](https://www.mastek.com/our-story/)
- [ESG](https://www.mastek.com/esg/)
- [ReShine](https://www.mastek.com/reshine/)

## Insights

- [Blog](https://blog.mastek.com/)
- [Glossary](https://www.mastek.com/glossary/)
- [Press Releases](https://www.mastek.com/press-releases/)
- [News](https://www.mastek.com/news-list/)
- [Resources](https://www.mastek.com/resources-list/)
- [Webinars & Events](https://www.mastek.com/events/)
- [Podcast](https://www.mastek.com/podcast/)

© Mastek, 2026. All rights reserved.

[Cookie Policy](https://www.mastek.com/cookie-policy/) | [Privacy Notice](https://www.mastek.com/privacy-notice/) | [Statutory Compliance](https://www.mastek.com/statutory-compliance/)

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://blog.mastek.com/part-1-if-the-future-is-uncertain-how-can-you-make-great-decisions#article",
  "@type" : "Article",
  "about" : [ "business outcomes", "business uncertainty", "business analysis", "Transformation" ],
  "articleSection" : "business outcomes",
  "author" : {
    "@type" : "Person",
    "name" : "Andrew Palmer"
  },
  "dateModified" : "2026-10-03T07:28:29+0000",
  "datePublished" : "2020-07-06T10:00:00+0000",
  "description" : "Part 1 of this two-part blog will explore how business analysis can help organisations to solve complex problems for competitive advantage including: how the way change is implemented is evolving; the benefits of building a great support team; and how an external view can provide a clear roadmap for an organisation.",
  "headline" : "Part 1: If future is uncertain, how can you make great decisions?",
  "image" : {
    "@type" : "ImageObject",
    "url" : "https://f.hubspotusercontent30.net/hubfs/501686/blog%20image.jpg"
  },
  "inLanguage" : "en",
  "keywords" : [ "business outcomes", "business uncertainty", "business analysis", "Transformation" ],
  "mainEntityOfPage" : {
    "@id" : "https://blog.mastek.com/part-1-if-the-future-is-uncertain-how-can-you-make-great-decisions",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://www.mastek.com/wp-content/uploads/assets/icons/Mastek-logo.svg"
    },
    "name" : "Mastek",
    "url" : "https://www.mastek.com"
  },
  "url" : "https://blog.mastek.com/part-1-if-the-future-is-uncertain-how-can-you-make-great-decisions"
}
```