On the first floor of the Imperial War Museum, William Orpen gazes out of his 1917 self-portrait, ‘Ready to Start’, into the Orpen Boardroom. On 16 July 2019, the First World War artist’s gaze fell upon a group of senior leaders gathered to discuss the delivery of public services in uncertain times.
According to Harvard Business Review, the exponential growth in mobile proliferation and better connectivity has resulted in customers depending heavily on their smartphones to access online services and information.
With the take-up of automation increasing rapidly across industries, AI-driven bots are at the centre of business process improvement, helping to enhance the user’s experience -- and customer engagement more generally -- with more intuitive, easy-to-use interfaces.
According to MIT Sloan Management Review, we are embarking on a journey where the rules-driven bots will be replaced by Artificial Intelligence or AI-driven bots that have the capability to self-learn and continuously improve their knowledge, just like humans. The technologies that are powering such AI bots are Natural Language Processing (NLP) and Machine Learning (ML). AI bots are well on the way to becoming intelligent personal assistants for consumers across many industries.
Organisations aim to continuously improve in order to maintain competitive advantages and drive profitability. The challenge they face is knowing how successful they are at improving.
During last month’s Leeds Digital Festival, I had the pleasure of hosting a round-table discussion on RPA entitled Robotic Process Automation: The Emperor’s New Clothes? The collective insights of my guests – senior representatives of businesses from across the north of England – made for a truly fascinating debate and I want to share the fruits of our discussion with you.
In the first of a series of six blogs on Service Management, we look at leadership in Service.
‘Seeing is believing,’ so they say. But what if you cannot see, hear or walk for that matter? Does that diminish your value in society? No. Then why are we as businesses failing to respond to the requirements of the differently abled?
Do you harbour notions about making it big someday? Like rising up the rungs of the career ladder? Most of us do at some point in our lives. So, wouldn’t it be helpful if we had a north star to guide us through this journey?
More often than not, enterprises believe that their SIEM (Security Information and Event Management) technologies are failing. Yet, the problem lies in how the SIEM solution is implemented.
Your business is bound to have run-ins with defaulters. These defaults could be over late payment and non-payment issues and should be resolved quickly, as they can negatively impact your profit margin. At the same time, if you handle this situation without much tact, it could ruin the relationship with your customer.