It is clear that intelligent automation can alleviate the pressure on public services in difficult times.
But what about the actual delivery of the project?
Deloitte have found that 63% of surveyed organisations do not meet delivery deadlines for RPA projects. An EY study established that 30% to 50% of initial RPA projects fail.
The IDC has predicted that spending on Artificial Intelligence will accelerate across the public sector due to social distancing and the impact of Covid-19.
So, to safeguard investments in intelligent automation, government departments need to apply core principles to implementation and delivery. It’s critical to recognise that this is a cultural change as much as it is a technological change.
RPA success
You need to make sure that your suppliers don’t over-promise to win the contract. This can seriously damage stakeholder trust and make it much harder to obtain future buy-in and investment.
Naturally, diving into an organisation-wide transformation without planning and collaboration can be a disaster. So, don’t do it. Instead, focus on starting with the automation of a few basic processes—not only is the ROI quick, but employees will see the difference first-hand and this will help to drive cultural change.
How will you make sure that your intelligent automation efforts pay off?
