The Retail Sector is leading the way in educating and creating user expectations in digital; however the Government must keep up.
Last Tuesday, we were fortunate enough to be joined by guest speaker Phil Pavitt, former HMRC CIO and now Global CIO at Specsavers, who discussed the lessons the Public Sector can learn from retailers in embracing Digital.
Here we discover 8 pieces of advice that can be incorporated to the Public Sector: