In today's rapidly evolving world, human capital represents the most valuable asset in any industry, particularly in healthcare. The quality of work and treatment provided to patients is paramount for their safety and well-being. 

Gartner predicts that by 2028, sourcing, procurement, and vendor management leaders who take a business outcomes approach to critical services will create 25 percent more value for their companies vs those who maintain the status quo. This forecast has significant implications for how organizations measure the value derived from their managed services provider (MSP).