RPA (Robotic Process Automation), a  hot topic among CxO group discussions online seems set to thrive. According to Grand View Research, Inc., the global RPA market size was valued at USD 357.5 million in 2017 and is expected to reach USD 3.11billion by 2025.

Reducing store staff to decrease costs might be the instinctive response of many retailers in the light of the recent directive to introduce the national living wage. However; this could be counterproductive says Dan Murphy from management consultancy, Kurt Salmon; in a recent RetailWeek article.