At Mastek, we are pioneering the integration of Generative AI (Gen AI) to revolutionize our internal processes and drive innovation. Our commitment to harnessing the power of GenAI is evident in the diverse applications and tools we have adopted. Here's an in-depth look at how we are embracing Gen AI internally, along with the challenges we have encountered and overcome.
One of the standout tools in our Gen AI toolkit is Microsoft 365 Copilot. This AI assistant is seamlessly integrated into our daily workflows, significantly enhancing productivity within Microsoft 365 applications. In Word, it assists users in drafting and refining documents by generating content ideas and suggesting edits. In Excel, Copilot analyzes data trends and automates calculations, simplifying data handling. For PowerPoint, it recommends layouts and design elements to create visually appealing presentations.
In our software development lifecycle, GitHub Copilot plays a pivotal role. This AI-powered tool aids our developers by suggesting code snippets and completing code in real time. It reduces the time spent on writing repetitive code, allowing our developers to focus on more complex tasks. Additionally, tools like Amazon Q and ANA are used for code generation and testing, further streamlining our development processes.
Our UX design teams benefit immensely from GenAI tools like Figma. These tools assist in creating intuitive and user-friendly designs by providing AI-driven suggestions and automating design elements. This not only accelerates the design process but also ensures a high level of creativity and innovation in our projects.
Mastek leverages Gen AI to enhance customer engagement. Our CRM systems are integrated with AI capabilities to provide personalized customer experiences. By analyzing customer data, these systems can predict customer needs and offer tailored solutions, thereby improving customer satisfaction and loyalty.
To ensure our teams are well-versed in Gen AI, we have introduced the “Gen AI accelerated software delivery” course. This course is designed to train our employees on how to effectively use Gen AI tools in their respective domains. It covers various aspects of Gen AI, including its applications in documentation, coding, testing, and deployment.
Gen AI has been a game-changer for our project management teams. By leveraging AI-driven tools, our project managers can streamline various aspects of their work:
While the integration of Gen AI has brought numerous benefits, it has not been without its challenges. One of the primary challenges has been ensuring data privacy and security. With AI systems handling vast amounts of data, safeguarding this information is paramount. We have implemented robust security measures and continuously monitor our systems to mitigate any risks.
Another challenge has been the initial resistance to change. Introducing new technologies often comes with a learning curve, and some employees were hesitant to adopt Gen AI tools. To address this, we conducted extensive training sessions and provided ongoing support to help our teams transition smoothly.
Looking ahead, Mastek is committed to exploring new avenues for integrating Gen AI into our operations. We are continuously evaluating new tools and technologies to stay ahead in the AI landscape. Our goal is to create a seamless and efficient work environment where AI and human intelligence work hand in hand to achieve excellence.