Mastek Blog

How Agile GDS adds efficiency to Digital Transformation programmes?

[fa icon="calendar'] 22-Aug-2019 18:46:38 / by Deepak Thaper posted in digital transformation, Government Digital services, Agile with GDS, UK public sector

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Agile Government Digital Service (Agile GDS) framework was designed and adopted by the UK public sector to ensure a higher level of agility in their digital services development programmes. This terminology is not new for people and enterprises that are already associated with digital services market or public sector transformation initiatives in the UK. For all enterprises and professionals involved in digital transformation projects or digital services development it is vital to have a firm grasp on the historical background and reasons for putting in place a distinct framework.

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Intelligent Automation: redefining digital transformation

[fa icon="calendar'] 13-Aug-2019 17:01:53 / by Prashant Kakade posted in RPA, business process automation, cognitive technologies, chat bots, natural language processing

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Modern innovations, such as Robotics Process Automation (RPA), Cognitive Process Automation (CPA) and Artificial Intelligence (AI) allow businesses to accelerate their digital transformation journey and reap the rewards of increased customer engagement and improved worker productivity, faster.

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How to deliver gold-standard public services in uncertain times

[fa icon="calendar'] 26-Jul-2019 13:05:02 / by Conrad Mills posted in brexit, EUSS, DevOps culture, automated testing, AppDev, UK central government

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On the first floor of the Imperial War Museum, William Orpen gazes out of his 1917 self-portrait, ‘Ready to Start’, into the Orpen Boardroom. On 16 July 2019, the First World War artist’s gaze fell upon a group of senior leaders gathered to discuss the delivery of public services in uncertain times.

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Mobile proliferation: Reimagining business benefits and customer experience

[fa icon="calendar'] 17-Jul-2019 10:26:39 / by Andrew Palmer posted in mobile testing, mobile content, customer experience, customer engagement

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According to Harvard Business Review, the exponential growth in mobile proliferation and better connectivity has resulted in customers depending heavily on their smartphones to access online services and information.

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How are AI-driven bots transforming customer engagement?

[fa icon="calendar'] 11-Jul-2019 04:59:46 / by Chetan Savdekar posted in artificial intelligence, business process automation, AI Algorithms, robotic automation, cloud-based AI

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With the take-up of automation increasing rapidly across industries, AI-driven bots are at the centre of business process improvement, helping to enhance the user’s experience -- and customer engagement more generally -- with more intuitive, easy-to-use interfaces.

According to MIT Sloan Management Review, we are embarking on a journey where the rules-driven bots will be replaced by Artificial Intelligence or AI-driven bots that have the capability to self-learn and continuously improve their knowledge, just like humans. The technologies that are powering such AI bots are Natural Language Processing (NLP) and Machine Learning (ML). AI bots are well on the way to becoming intelligent personal assistants for consumers across many industries.

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What do we mean by Testing Maturity?

[fa icon="calendar'] 05-Jun-2019 15:53:38 / by Andrew Palmer posted in Testing, Test Maturity

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Organisations aim to continuously improve in order to maintain competitive advantages and drive profitability. The challenge they face is knowing how successful they are at improving.

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How to avoid getting your wires crossed with RPA

[fa icon="calendar'] 16-May-2019 12:25:05 / by Gordon Cullum posted in digital transformation, artificial intelligence, RPA

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During last month’s Leeds Digital Festival, I had the pleasure of hosting a round-table discussion on RPA entitled Robotic Process Automation: The Emperor’s New Clothes? The collective insights of my guests – senior representatives of businesses from across the north of England – made for a truly fascinating debate and I want to share the fruits of our discussion with you.

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What does leadership in IT Service Management entail?

[fa icon="calendar'] 01-May-2019 15:45:03 / by Andrew Chapman posted in Service Management

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In the first of a series of six blogs on Service Management, we look at leadership in Service.

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Have you discounted the differently abled from your mobile apps?

[fa icon="calendar'] 15-Apr-2019 11:40:51 / by Esperance Barreto posted in Testing

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‘Seeing is believing,’ so they say. But what if you cannot see, hear or walk for that matter? Does that diminish your value in society? No. Then why are we as businesses failing to respond to the requirements of the differently abled?

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Think you are suited for a C-level career?

[fa icon="calendar'] 03-Apr-2019 15:38:32 / by Esperance Barreto posted in Graduate Programme

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Do you harbour notions about making it big someday? Like rising up the rungs of the career ladder? Most of us do at some point in our lives. So, wouldn’t it be helpful if we had a north star to guide us through this journey?

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