Ryan Smith is the Practice Lead for the public sector at MST. Through this role and with a core focus on customer success, Ryan develops project delivery strategy and best practices for public sector clients to guide Salesforce implementations and deliver a cost-effective transformation. Ryan believes the key ingredient to a successful transformation is to uncover the measurable pain points and focus on those that directly impact customers, constituents and employees. Through this concentration, organizations have the best chance at increasing customer and employee satisfaction while reducing operational and technology costs. He also attests to the implementation of cloud computing platforms as a key capability that enables business transformation. Ryan has a decade plus experience leading teams across the private and public sector where he led transformation projects in higher education. While at public and private 4-year and doctoral universities he was devoted to leading programs that resulted in massive cost savings, increased student retention and new university accreditations. Ryan’s career has been shaped by his passion for delivering technology in the pursuit of exciting, customer-centric business outcomes while using lean and six sigma methodologies to reduce waste and enhance quality.