The proverb ‘may you live in interesting times’ must feel more profound than ever before. As socio-political change reverberates globally, we are in the midst of witnessing major global transformations.
Differentiation is difficult in the financial services and banking world. And arguably, until the advent of the banking crisis, new market entrants and competition driving regulation, the industry has quite honestly taken customers for granted. With customer churn at a low level of around 4% per annum, the client’s apathy to explore the market is not surprising.
With the festive season well behind us, we are now in a period where retailers are announcing financial results. They are advising the waiting world of how well (or otherwise…) they’ve performed in this vital part of the trading year.
