We’ve experienced yet another retail ‘Black Friday’and with it, stories about inconsistencies across fulfilment channels. This includes stories about some retailers’ inability to deliver goods sold and price variations for SKUs purchased through different consumer media. 

With more and more financial services and banking providers entering the market, clients have a plethora of providers to choose from. As a result, lower interest rates owing to lower margins have affected differentiation in the current financial climate. Which is why, Customer Experience and the ability to provide access to value-added services is the battleground upon which Financial Services (FS) organisations will either win or lose.