Our retail trend for May is not a new or innovative idea. Rather, it is an evolution of the oldest and most common retail focus – thinking more like the customer. Except that today, multi-channel customer engagement requires different thinking. It necessitates strategies to gather customer insight based upon their random purchasing patterns. These consumers demand a seamless shopping experience, proving difficult to pigeon-hole into traditional demographic buying groups.
Cognitive Computing - our May Retail Trend
01-Jun-2016 06:06:29 / by Pierson Broome posted in Retail